Official UK procurement notice
eTendering Portal · UK public procurement notice
Authority: Royal Borough of Kensington and Chelsea (Local council)
What is being bought
Published requirement descriptionThe Royal Borough of Kensington & Chelsea (RBKC) has awarded a service contract to one contractor for the provision of an out of hours call handling service. The Council has a statutory obligation to provide an out of hours contact centre service for numerous Council departments. The Contractor will deliver effective support for safeguarding emergencies and services that RBKC have identified as a priority to residents which occur outside of normal working hours and cannot wait until the next working day to be resolved. Non-urgent enquiries will be signposted to and raised with the relevant service. The Service will operate between hours of 5:00pm and 9:00am Monday to Friday and 24 hours per day throughout weekends and on Bank Holidays.
CPV: Call centre
The lotProcurement structure
single lot · no lot value publishedLot #1A Service Contract will be awarded to one contractor
A Service Contract will be awarded to one contractor. The contract will be established for an initial duration of 36 months, with the option to extend for up to 24 further months at RBKC’s discretion.
Procedure terms & legal framework
From the official record- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 27 Oct 2023, 15:24 BST
- Last source update
- 27 Oct 2023, 15:24 BST
- Authority reference
PRJ_RBKC_20857- FTS notice number
2023/S 000-031845- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-040fd1Find a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
RBCK ran an open procurement procedure for this contract under contract notice 2023/S 000-016471 and no tenders were received for the contract in response to the contract notice. RBKC is therefore awarding this contract using the negotiated procedure without prior publication pursuant to Regulation 32(2)(a) of the Public Contracts Regulations 2015 (PCR 2015). The initial conditions of the contract will not be substantially altered and a report will be sent to the Cabinet Office if it so requests. RBKC is publishing this notice pursuant to Regulation 99(3) PCR 2015.
- Review procedure
The contracting authority will operate a minimum 10 calendar day standstill period from the date of this VEAT notice. The Public Contracts Regulations 2015 provide that aggrieved parties are to take action in the High Court (England, Wales and Northern Ireland).
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| SPS Doorguard LimitedRBKC Out of Hours Call Centre ServiceSubcontracting: declared | £656,527 † | — | Awarded |
Contracts
RBKC Out of Hours Call Centre Service · SPS Doorguard Limited
- Signed
- 27 Oct 2023
- Value
- £656,527
- Status
- active
Contracting authority & participating public bodies
Dispute resolution & review bodies
- The High CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- SPS Doorguard LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.