Official UK procurement notice
Extension - Billing System Maintenance and Support
Authority: United Utilities Water Limited (Public body)
What is being bought
Published requirement descriptionJuniper Consulting provide the maintenance and technical support for United Utilities billing system. Including the following:
Telephone and email-based technical support for reported incidents
Support around universal application upgrades
Maintain and management of Universal application documentation and certification test scripts
Unlimited technical adhoc questions in relation to the Universal application
Maintain and update incidents
Resolve incidents in line with SLAs
Maintain source code changes using Company's version control software
Certify new releases on company certified platform
Provide new releases that include incident resolutions
Provide release notes for each release.
Provide application consulting for up to 15 days per year for services including minor universal application enhancements, ALTO enhancements and upgrades.
Attend monthly conference calls
The lotProcurement structure
single lot · no lot value publishedLot #1Awarded
Procedure terms & legal framework
From the official record- Procedure method
- Direct award
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Utilities
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 29 Apr 2026, 12:09 BST
- Last source update
- 29 Apr 2026, 12:28 BST
- FTS notice number
2026/S 000-039145- Latest notice
- Contract award notice (UK6)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-068dd6Find a Tender
- Why no open competition
- Single Suppliers Technical Reasons; Additional Repeat Extension Partial Replacement
- Published justification
This authority intends to award this contract on a direct basis for the reasons of Single Supplier - Schedule 5, paragraph 6.
- Due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required and
-There are no reasonable alternatives
The public contract concerns the supply of goods, services or works by the existing supplier, which are intended as an extension to or partial replacement of existing goods, services or works in circumstances where
a change in supplier would result in the contracting authority receiving goods, services or works that are different from or incompatible with the existing goods services or works; and
the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.
How it was run
Official notice- Submission deadline
- —
Timeline
29 Apr 2026 → 11 May 2026 · 2 dates- Notice published181 days ago29 Apr 2026, 12:28 BST
- Standstill ends168 days ago11 May 2026, 23:59 BST
Notice history
3 events · 2 releases on Find a Tender · since 29 Apr 2026- Transparency notice published29 Apr 2026, 12:09 BSTUK5
- Contract award notice published29 Apr 2026, 12:28 BSTUK6
- Contract signature expected12 May 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Juniper Consulting Group LLC24 Oct 2026 – 23 Oct 2029 · up to 23 Oct 2030Extensions: Optional 1 year extension | US$976,000 | 29 Apr 2026standstill to 11 May 2026 | Standstill |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Juniper Consulting Group LLCAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Transparency notice Transparency notice on Find a Tender