Find a TenderAwarded
Published 16 Jan 2025, 10:12 GMT

Official UK procurement notice

GP IT Services · UK public procurement notice

Official notice

Authority: NHS Norfolk and Waveney Integrated Care Board (Central government)

ServicesOpen procedureSME suitable
Published estimate£1,800,000exc. VAT
Awarded 18 May 2026
Awarded to Norfolk Community Health and Care NHS Trust

What is being bought

Published requirement description

Provision of IT maintenance and Support services for GP Practices across the Norfolk & Waveney region

CPV: Computer-related professional services · IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published
Lot #1Our aim for Primary Care is in line with ICS planning guidance and the Primary Care…Awarded

Our aim for Primary Care is in line with ICS planning guidance and the Primary Care Digital Services Model. GP Practice sites will move from traditional individual siloed local stand-alone working domains onto a single cloud-based architectural model. <br/><br/>Norfolk & Waveney is seeking an innovative IT partner that can match our ambition as we create a simplified cloud architecture throughout our ICS, increasing flexibility and collaboration for the workforce, and realise the opportunities that this creates. Specifically, we aim to: <br/><br/>

  • Spend public money wisely and well. <br/>
  • Ensure staff throughout the ICS can work seamlessly in General Practice premises, and that staff from General Practice can work seamlessly elsewhere in the ICS. <br/>
  • Remove silo-ed working through the implementation of single sign on, removing the need for staff in primary care to have multiple logons wherever they work.<br/>
  • Remove the barriers to staff being able to work from any location facilitating joined up working service models to be implemented. <br/>
  • Maximise the investment in mobile technology, ensuring that devices can interface with the full range of functionality in practices, such as practice specific software and printing. <br/>
  • Allow for flexible user self-service by provision of a standard software catalogue of options.<br/>
  • Ensure that staff in general practice and PCN ARRS roles have smart digital foundations on which to grow the use of digital tools and delivery of the modern general practice model.<br/>
  • Enable some IT tasks to be undertaken locally by the practice by suitably skilled empowered staff reducing staff frustration & time delays to end user local service provision.<br/>
  • Support primary care staff employed at PCN level, ensuring that technology and access to systems is not a barrier to them being a productive member of the primary care clinical team.<br/>
  • Leverage the benefits of the cloud architecture to deliver innovative GPIT support.<br/>
  • Remove or reduce waits for replacement equipment through more localised provision.
Delivery: East of England · NHS Norfolk and Waveney ICB,<br/>County Hall,<br/>Martineau Ln,<br/>Norwich,<br/>Norfolk.<br/>NR1 2DH

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published sub-criteria (3)
  • Technical: 60%
  • SSV: 10%
  • price: 30%
Published award criteria (3)
  • Technical: 60%
  • SSV: 10%
  • Price: 30%
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
16 Jan 2025, 10:12 GMT
Last source update
17 Jun 2026, 12:41 BST
Authority reference
C330316
FTS notice number
2026/S 000-057094
Classification (CPV)
Computer-related professional servicesIT services: consulting, software development, Internet and support
Delivery area
East of England (UKH15)
Official registry OCID
ocds-h6vhtk-04d074 Find a Tender

How it was run

Official notice
Run through: portal not identified

Tender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗

Submission deadline
—

Timeline

16 Jan 2025 → 17 Jun 2026 · 2 dates
  1. Next notice expected
    16 Jan 2025
  2. Notice published131 days ago
    17 Jun 2026, 12:41 BST

Notice history

2 events · 2 releases on Find a Tender · since 17 Jun 2026
  1. Status changed to complete
    17 Jun 2026, 12:41 BST
  2. Procurement method changed
    17 Jun 2026, 12:41 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Bids received 31 from SMEs
Contracts signed 1latest 18 May 2026
Awarded toValueDateStatus
Norfolk Community Health and Care NHS Trust——Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
3bids · 3 electronic1—£6,495,909 – £8,480,000

Contracting authority & participating public bodies

NHS Norfolk & Waveney Integrated Care Board

Contracting authorityCentral GovernmentBody governed by public lawHealth County Hall, Martineau Ln, Norwich, East of England, NR1 2DHContact name, email, phone

Dispute resolution & review bodies

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.