Official UK procurement notice
GP Out of Hours ICT Management, Maintenance and Support
Authority: Business Services Organisation I T S·Consortium: 2 public authorities
What is being bought
Published requirement descriptionBSO require a managed service to cover management, maintenance, and support of the Regional GP OOH IT Service environment. The system is hosted in the BSO Datacentres and is supported via a managed service with DXC.
The services are required to provide continued management maintenance and support of the Regional GP Out Of Hours Clinical information system and the supporting IT services that
enables its operation. The Regional GP Out of Hours (GP OOH) Service provides for urgent conditions, a comprehensive, safe and efficient Out of Hours Service to the Northern Ireland
population, who are also entitled to General Medical Services (GMS) until the patients own GP surgery is next open.
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · no lot value publishedLot #1BSO require a managed service to cover management, maintenance, and support of theAwarded
BSO require a managed service to cover management, maintenance, and support of the
Regional GP OOH IT Service environment. The system is hosted in the BSO Datacentres and is supported via a managed service with DXC.
The services are required to provide continued management maintenance and support of the Regional GP Out Of Hours Clinical information system and the supporting IT services that
enables its operation. The Regional GP Out of Hours (GP OOH) Service provides for urgent conditions, a comprehensive, safe and efficient Out of Hours Service to the Northern Ireland
population, who are also entitled to General Medical Services (GMS) until the patients own GP surgery is next open.
DXC as the managed service provider provide critical services ensuring the continued operation and support of the GP Out of Hours IT System. The services DXC provide are listed above. Their experience in supporting this complex technical environment has been built up over the past twelve years. They have implemented their proprietary Platform X management tool into the infrastructure to streamline software maintenance and upgrades within the IT environment.
The managed service provides contractual, reporting, and performance management of Advanced as a subcontractor. Advanced provide the software (Adastra and Odyssey) that the GP OOH service depends on to provide the Clinical System solution. The software is licensed for use by BSO via a contract with DXC. This relationship has also been in place for over 12 years.
Moving to an alternative provider incorporating all of the required managed services provided by DXC is not possible in the available timeframe. Transferring the technical support services, experience, and expertise that DXC provide to another supplier without an appropriate knowledge and skills transfer process would be extremely high risk to the continued operation of the GP Out of Hours service and could not be done safely within the time currently available. We estimate it would take at least six months to safely transfer the support of these services to another provider and this would require both DXC as the current provider and the new provider to be involved jointly in the hand over process.
Failure of the OOH service means that patients, by default, will attend the already overburdened Emergency Departments.
Procedure terms & legal framework
From the official record- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 9 Feb 2023, 16:27 GMT
- Last source update
- 27 Feb 2023, 14:36 GMT
- Authority reference
DAC10989- FTS notice number
2023/S 000-005686- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03a475Find a Tender
- Why no open competition
The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
- Published justification
- Due to the existing DXC relationship with Advanced, the design, and support of the GP OOH system. BSO could not simply contract directly with Advanced as Advanced do not offer the required support services etc. (rather they offer only the licences to use the required software etc.)
- Moving to an alternative solution will require extensive development and configuration to meet the requirements of the GP OOH service in NI.
- We estimate it would take between three and six months to safely transfer the support of these services to another provider if one were available.
- DXC provide significant technical services to support the OOH service as part of the TPA contract. They manage the technical environment on which the solution is hosted providing technical support for Citrix, the SQL database, platform X, and the end user client device support. They also provide contract and performance management support to the existing solution. The solution will not function without the continuation of the technical and other services provided by DXC in conjunction with the licences and software from Advanced.
Notice history
1 event · 2 releases on Find a Tender- Buyer details updated27 Feb 2023, 14:36 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| ENTSERV UK LIMITED | £968,411 † | — | Awarded |
| DXC Global Entserv Solutions Ireland Limited | £807,009 † | — | Awarded |
Contracts
GP Out of Hours ICT Management, Maintenance and Support · DXC Global Entserv Solutions Ireland Limited
- Signed
- 27 Feb 2023
- Value
- £807,009
- Status
- active
GP Out of Hours ICT Management, Maintenance and support · ENTSERV UK LIMITED
- Signed
- 8 Feb 2023
- Value
- £968,411
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- Business Services OrganisationReview body
Bidders & participating suppliers
2 commercial parties on the notice- DXC Global Entserv Solutions Ireland LimitedAwarded supplier
- DXC Global Entserv Solutions LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.