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Find a TenderAwarded without competitionContract details notice
Published 10 Oct 2025, 10:32 BST

Official UK procurement notice

Industrial Disease Claims Handling - TRGF3153

Official notice

Authority: Department for Transport (Central government)

Below threshold - without competition
Sectors: Financial and insurance services (66) Delivery: UK
Awarded value£100,000published contract · exc. VAT
Awarded 5 Jun 2026no call for competition
Awarded to Crawford & Company Adjusters (UK) Limited2 awards

What is being bought

Published requirement description

The Department for Transport intends to directly award a contract for the continued provision of claims handling services for Industrial Disease Claims received from former employees of British Railways Board to the incumbent supplier. This decision is made in accordance with the Procurement Act 2023, Schedule 5, Paragraph 7, which permits direct award where a change of supplier would result in disproportionate technical difficulties and operational disruption.

The cost of handling the current portfolio of claims received on or before 31st October 2025 has already been paid in advance to the current supplier, covering the full lifecycle from registration to closure.

Transitioning to a new supplier would require:

  • Duplicated fees for management of current portfolio of claims
  • Complex and resource-intensive transfer of sensitive case data
  • Operational disruption due to the potential need to manage two separate contracts with associated finance process, and on line databases.
  • TUPE Considerations: The incumbent supplier currently employs staff with specialist knowledge and experience of this work portfolio. A change in provider would trigger operation of TUPE Regulations, resulting in legal and operational complexities reinforcing the case for continuity of service.

If a competitive tender were pursued, it would need to cover both the existing case portfolio and any new claims received on or after 1st November 2025. This would create the risk of double payment for the existing portfolio of cases with additional and unnecessary cost to the public purse, service fragmentation and stakeholder disruption.

Supplier: Crawford & Company Adjusters (UK) Limited

Anticipated Contract Award: 1st November 2025

Duration: 3-years

Total Value excluding VAT: £100k (below threshold for services)

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: UK
66510000 Insurance services66516500 Professional liability insurance services

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - without competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
10 Oct 2025, 10:32 BST
Last source update
17 Jun 2026, 16:09 BST
Authority reference
TRGF3153
FTS notice number
2026/S 000-057290
Latest notice
Contract details notice (UK7)
Delivery area
UK
Official registry OCID
ocds-h6vhtk-05ac78 Find a Tender

Notice history

3 events · 2 releases on Find a Tender · since 10 Oct 2025
  1. Transparency notice published
    10 Oct 2025, 10:32 BST
    UK5
  2. Contract signature expected
    3 Nov 2025, 23:59 GMT
    scheduled
  3. Contract details notice published
    17 Jun 2026, 16:09 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 2
Awarded value £100,0001 contract exc. VAT · 1 repeated publication of the same award counted once
Contracts signed 1latest 5 Jun 2026
Awarded toValueDateStatus
Crawford & Company Adjusters (UK) Limited3 Nov 2025 – 3 Nov 2028£100,000same award published again · counted once—Standstill
Crawford & Company Adjusters (UK) Limited£100,000 †—Awarded

Contracts

  • Contract 2 · Crawford & Company Adjusters (UK) Limited

    Signed
    5 Jun 2026
    Value
    £100,000
    Period
    5 Jun 2026 – 31 Mar 2029
    Status
    active
    5 agreed KPIs: KPI 1 · KPI 2 · KPI 3 …
    • KPI 1, New claims must be acknowledged within 10 working days from receipt and any missing information identified and requested, except in the case of mesothelioma claims from a living claimant which shall be acknowledged within 5 working days of receipt
    • KPI 2, Authority must be obtained from DfT before instructing external solicitors for pre-litigation advice. Where proceedings are served upon the claims handlers direct, including costs only cases, DfT must be notified within 2 working day
    • KPI 3, Replies to Applications for pre-action disclosure must be provided in accordance with the time limits prescribed by the Civil Procedure Rules
    • KPI 4, All incoming correspondence must be acknowledged within 10 working days and a full response given within a further 5 working days
    • KPI 5, DfT must be given full and unrestricted access to the claims database. Any technical faults must be resolved to DfT’s satisfaction within 5 working days

Contracting authority & participating public bodies

Department for Transport

Contracting authorityPublic authority - central government GB-PPON: PLTC-5358-LTWZ Great Minster House, 33 Horseferry Road, London, London, SW1P 4DRContact email

Bidders & participating suppliers

2 commercial parties on the notice

Official documents & specifications (3)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender