Information Technology Service Management (ITSM) Tool

Official notice

Authority: Health Education and Improvement Wales (HEIW) (Central government)

ServicesAward procedure without prior publication of a call for competitionSME suitable

Sectors: IT Services & Software (72) Delivery: Wales (UKL)

Awarded value£231,640published contract · exc. VAT

Awarded 29 Sept 2026no call for competition

Awarded to Halo Service Solutions Ltd

What is being bought

Published requirement description

HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services.

CPV: Application service providers

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: Wales

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 29 Sept 2026, 16:09 BST
Last source update: 29 Sept 2026, 16:09 BST
Authority reference: HEIW-DCO-892
FTS notice number: 2026/S 000-092034
Classification (CPV): Application service providers
Delivery area: Wales (UKL)
Official registry OCID: ocds-h6vhtk-077cd8 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: This contract was awarded via a Direct Award through the GCloud 14 Framework Agreement, utilising their guidance on determining the best value solution.

Publisher note: In accordance with the CCS G-Cloud 14 Direct Award process, a structured desktop evaluation was undertaken using supplier information published on the Digital Marketplace, including service definitions, pricing schedules and supporting framework documentation. Halo Service Solutions Ltd achieved the highest overall score and demonstrated the strongest combination of technical compliance, service functionality, support arrangements and commercial value. (WA Ref:171110)

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £231,6401 contract exc. VAT

Bids received 11 from SMEs

Contracts signed 1latest 29 Sept 2026

Awarded to	Value	Date	Status
Halo Service Solutions LtdSME	£231,640 †	—	Awarded

Contracts

Contract 092034-2026-HEIW-DCO-892-1 · Halo Service Solutions LtdSME
Signed
29 Sept 2026
Value
£231,640
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 1 electronic · 1 from abroad	1	—	—

Contracting authority & participating public bodies

Health Education and Improvement Wales (HEIW)

Contracting authorityCentral GovernmentBody governed by public lawHealth Ty Dysgu, Cefn Coed, Nantgarw, UK, CF15 7QQContact name, email, phone

Dispute resolution & review bodies

High CourtReview body LondonContact phone

Bidders & participating suppliers

1 commercial party on the notice

HALO SERVICE SOLUTIONS LTDAwarded supplier Cartref, Bonar Bridge, Ardgay, UK, IV243ARContact phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.