InTouch System Renewal · UK public procurement notice

Authority: NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust) (Central government)

GoodsAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48) Delivery: Wales (UKL14)

Awarded value£115,622published contract · exc. VAT

Awarded 21 Oct 2025no call for competition

Awarded to VitalHub (UK) Limited

What is being bought

Published requirement description

Hywel Dda University Health Board's (HDUHB) Digital Directorate have awarded a contract for an InTouch system and support renewal. InTouch allows patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres. The system integrates with Wales Patient Access System (WPAS) to provide appointment information which can reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location which improves the overall patient experience whilst freeing up staff for other critical tasks.

CPV: License management software package · Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1Hywel Dda University Health Board’s (HDUHB) Digital Directorate have awarded a…Awarded

Hywel Dda University Health Board’s (HDUHB) Digital Directorate have awarded a contract for an InTouch system and support renewal. InTouch allows patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres. The system integrates with Wales Patient Access System (WPAS) to provide appointment information which can reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location which improves the overall patient experience whilst freeing up staff for other critical tasks.

The NHS SBS Audio Visual Solutions and Integrated Operating Theatres 2 Framework Agreement (SBS10245) provided a compliant procurement route and allowed a direct award under Lot 6 (Patient Check-In Devices).

Delivery: Wales

48218000 License management software package

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 26 Nov 2025, 08:30 GMT
Last source update: 26 Nov 2025, 08:30 GMT
Authority reference: P0281A
FTS notice number: 2025/S 000-077064
Classification (CPV): License management software packageSoftware package and information systems
Delivery area: Wales (UKL14)
Official registry OCID: ocds-h6vhtk-05e8c8 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: The NHS SBS Audio Visual Solutions and Integrated Operating Theatres 2 Framework Agreement (SBS10245) provided a compliant procurement route and allowed a direct award under Lot 6 (Patient Check-In Devices).

Publisher note: (WA Ref:158560)

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £115,6221 contract exc. VAT

Bids received 1

Contracts signed 1latest 21 Oct 2025

Awarded to	Value	Date	Status
VitalHub (UK) Limited	£115,622 †	—	Awarded

Contracts

Contract 077064-2025-P0281A-1 · VitalHub (UK) Limited
Signed
21 Oct 2025
Value
£115,622
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 1 electronic · 1 from abroad	0	—	—

Contracting authority & participating public bodies

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

Contracting authorityCentral GovernmentBody governed by public lawHealth 4-5 Charnwood Court,, Heol Billingsley, Parc Nantgarw, Cardiff, UK, CF15 7QZContact name, email, phone

Dispute resolution & review bodies

High CourtReview body LondonContact phone

Bidders & participating suppliers

1 commercial party on the notice

VitalHub (UK) LimitedAwarded supplier 2 Stone Buildings, Whitworth Road, London, South West, WC2A3THContact phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.