IT Service Management - Freshservice

Authority: Trafford Council (Local council)

ServicesAward procedure without prior publication of a call for competition

Awarded value£172,800published contract · exc. VAT

Awarded 10 Dec 2023no call for competition

Awarded to Freshworks Inc

What is being bought

Published requirement description

80x Freshservice - Enterprise annual licences

12x Freshservice - 500 Asset Pack V3

CPV: IT services: consulting, software development, Internet and support · Software programming and consultancy services

single lot · no lot value published

Lot #1Awarded

Delivery: North West

Extensions: 1 x 12 month optional extension 11/12/2025 - 10/12/2026

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 11 Dec 2023, 10:36 GMT
Last source update: 11 Dec 2023, 10:36 GMT
FTS notice number: 2023/S 000-036334
Classification (CPV): IT services: consulting, software development, Internet and supportSoftware programming and consultancy services
Delivery area: North West (UKD)
Official registry OCID: ocds-h6vhtk-042311 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Call Off via an External Framework - CCS G-Cloud 13

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £172,8001 contract exc. VAT

Bids received 1

Contracts signed 1latest 10 Dec 2023

Awarded to	Value	Date	Status
Freshworks Inc	£172,800 †	—	Awarded

Contracts

Contract 036334-2023-UID14143-1 · Freshworks Inc
Signed
10 Dec 2023
Value
£172,800
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authorityLocal CouncilRegional or local authorityIT and Digital Trafford Town Hall, Stretford, North West, M32 0THContact name, email

Dispute resolution & review bodies

1 commercial party on the notice

Freshworks Inc.Awarded supplierGB-COH: 33-121-8825 2950 S. Delaware Street, Suite 201, San Mateo, CA, US, 94403

Official links; attachments are not copied

No document links were published on the notice.