Official UK procurement notice
IT Service Management Tool
Authority: The Police and Crime Commissioner for Nottinghamshire (Police & fire)
What is being bought
Published requirement descriptionNottinghamshire Police is undertaking a procurement project to replace its existing IT Service Management (ITSM) tool, which will reach end-of-life support in December 2026. The new solution will serve as a central platform for managing service requests, incidents, changes, problems, and knowledge across both Information Services and Estates & Facilities departments. It must support 108 agents and 5000 end users, be ITIL-compliant, and integrate with Active Directory, HR, and asset management systems. The tool should offer secure, UK-based hosting (if cloud-based), and provide both agent and self-service portals. Preferred features include AI-driven ticket categorisation, chatbot support, and automation of routine tasks. The system should also be scalable to other departments within the Force. This project aims to enhance operational efficiency, improve service delivery, and ensure long-term sustainability of IT service management.
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 24 Oct 2025, 18:01 BST
- Last source update
- 24 Oct 2025, 18:01 BST
- Authority reference
NOTTS-000359- FTS notice number
2025/S 000-068357- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05d3bdFind a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
24 Oct 2025 → 2 Feb 2026 · 3 dates- Planning notice published367 days ago24 Oct 2025, 18:01 BST
- Market engagement357 days ago3 Nov 2025, 23:59 GMT
The Nottinghamshire Police and Crime Commissioner invites prospective providers to attend our Pre-Market Engagement webinar on Tuesday 4th November 2025, 10 am. Full event details will be shared closer to the date.
We will provide an opportunity for potential providers to review and comment on the proposed specifications. Attendees will be able to ask questions, share insights, and help shape a clear and deliverable approach for this aspect of the procurement.
Interested suppliers must register on our procurement portal Atamis by 4:30pm on Monday 3rd November 2025 to access full details.
Central Digital Platform: supplierregistration.cabinetoffice.gov.uk/organisation/register ↗
Atamis e-sourcing portal: nottinghamshirepolice.my.site.com/s/Welcome ↗
Following registration, suppliers will receive:
- Access to the proposed specifications
- A questionnaire to provide feedback on their solution
- Booking instructions for the webinar and individual sessions
Should Suppliers have any queries, or have problems using the portal, they should contact Helpdesk at:
Phone: 0800 9956035
E-mail: support@atamis.co.uk
- Contract starts267 days ago2 Feb 2026
Notice history
1 event · 1 release on Find a Tender- Preliminary market engagement notice published24 Oct 2025, 18:01 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender