Find a TenderAwarded
Published 12 Jan 2022, 19:25 GMT

Official UK procurement notice

Loss Adjuster Services · UK public procurement notice

Official notice

Authority: North Ayrshire Council (Local council)

ServicesOpen procedureSME suitable
Published estimate£300,000exc. VAT
Submissions closed 15 Feb 2022awarded 20 Jun 2022
Awarded to QuestGates

What is being bought

Published requirement description

The Council is seeking to appoint a firm of insurance loss adjusters to investigate and conclude sub-deductible claims for owned and operational properties.

  • Recurrence: The original contract will end in 2025, however there is an option for 2 x one year extension periods so if these are utilised then the no contract notices for the new contract would be expected until 2026/2027.

CPV: Insurance claims adjustment services · Insurance services · Property insurance services

The lotProcurement structure

single lot · no lot value published
Lot #1The loss adjuster will be responsible for investigating claims with a reserve less…AwardedRenewal

The loss adjuster will be responsible for investigating claims with a reserve less than 250,000 GBP and for appointing specialists and any associated organisations as required depending on the complexity of the loss. The loss adjuster will be the lead on the end to end process (from loss event to instructing surveyors for building work (where applicable)). Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Delivery: Scotland · North Ayrshire.
Extensions: The original contract is for 3 years, with two extension periods possible (2 x 12 months).Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 40%Price: 60%
Published award criteria (2)
  • Quality: 40
  • Price: 60
Conditions of participation4
  • Suitability

    Where it is required, within a bidder’s country of establishment they must confirm which authorisation or memberships of the relevant organisation(s) are required in order to perform this service.

    Bidders must confirm if they hold the particular authorisation or memberships.

  • Economic & financial standing

    Bidders will be required to have a minimum “specific” yearly turnover of 40,000 GBP for the last 3 years (for Loss Adjuster); 80,000 GBP (for Surveyor). If single organisation is covering all requirements then the combined total turnover should be met as minimum.

    Bidders who cannot meet the required level of turnover may be excluded from this tender.

    Where turnover information is not available for the time period requested, the bidder will be required to state the date which they were set up or started trading.

    North Ayrshire Council reserve the right to review the bidders financial information including information from credit reference agencies at tender stage and throughout the life of the contract, and seek clarifications if necessary. If clarifications are not satisfactory the bidder may be excluded from the tender process.

    It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract, the types and levels of insurance indicated below:

    Employer’s (Compulsory) Liability Insurance = 10M GBP

    Public Liability Insurance = 10M GBP

    Professional Risk Indemnity Insurance = 5M GBP (6 YEARS)

    Product Liability Insurance = 5M GBP

    www.hse.gov.uk/pubns/hse40.pdf ↗

  • Technical & professional ability

    Bidders will be required to provide a minimum of 2 examples of works carried out in the past 5 years that demonstrates they have the relevant experience to deliver the work as described in part II.2.4 of the Contract Notice. The works must be of a similar value, size and scope.

    Unsatisfactory experience will result in exclusion from the tender process.

    Bidders must also provide two satisfactory references for the same two contracts on the reference templates provided. References should be completed and signed by previous customers for contracts of a similar value, size and scope. If any of the referees score the bidder less than 2 the bidder will be excluded from the tender process.

    Completed experience and reference templates must be zipped and uploaded at question 4C.1 of the qualification envelope.

    Bidders will be required to confirm that their managerial staff have the relevant educational and professional qualifications. Loss Adjusters must be members of the Chartered Institute of Loss Adjusters (CILA) and Surveyors must be a member of the Royal Institute of Chartered Surveyors.

    Bidders will be required to confirm whether they intend to subcontract and, if so, for what proportion of the contract.

    The bidder must hold a UKAS (or equivalent) accredited independent third party certificate of compliance in accordance with BS EN ISO 9001 (or equivalent) or a documented policy regarding quality management, see attachment at SPD question 4D.1.

  • Technical & professional ability

    Loss adjusters must be members of the Chartered Institute of Loss Adjusters (CILA).

    Surveyors must be a member of the Royal Institute of Chartered Surveyors.

Staff
Names and qualifications of delivery staff must be submitted
What this means for your bid
  • Price carries 60 of 100 points: a 10% discount moves about 6 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement

Yes · The original contract will end in 2025, however there is an option for 2 x one year extension periods so if these are utilised then the no contract notices for the new contract would be expected until 2026/2027.

First published
12 Jan 2022, 19:25 GMT
Last source update
21 Jun 2022, 12:17 BST
Award evaluation window
15 Feb 2022 – …
Authority reference
NAC/5083
FTS notice number
2022/S 000-016906
Classification (CPV)
Insurance claims adjustment servicesInsurance servicesProperty insurance services
Delivery area
Scotland (UKM93)
Official registry OCID
ocds-h6vhtk-030a44 Find a Tender
Contract terms
Electronic trading
electronic payment
Performance terms

KPIs.

Bi-annual review meetings.

Bi-annual submission of Management information and Balanced Scorecards.

Community Benefit Monitoring.

Publisher note: (SC Ref:697682)

How it was run

Official notice
Run through: Public Contracts Scotland · Who buys & how to bid on PCS
Supplier login requiredLanguage: EN
Access & registration note: Free single registration for Scotland; PCS-Tender (Jaggaer) for full bidding
Submission deadline
15 Feb 2022, 12:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bids opened
15 Feb 2022, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

Timeline

15 Feb 2022 → 21 Jun 2022 · 4 dates
  1. Submission deadline
    15 Feb 2022, 12:00 GMT
  2. Bids opened
    15 Feb 2022, 12:00 GMT
  3. Bids must remain valid until
    15 Jun 2022, 23:59 BST
  4. Notice published
    21 Jun 2022, 12:17 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    21 Jun 2022, 12:17 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £300,0001 contract exc. VAT
Bids received 32 from SMEs
Contracts signed 1latest 20 Jun 2022
Awarded toValueDateStatus
QuestGatesSME£300,000 †—Awarded

Contracts

  • Contract 016906-2022-1 · QuestGatesSME

    Signed
    20 Jun 2022
    Value
    £300,000
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
3bids · 3 electronic · 3 from abroad2——

Contracting authority & participating public bodies

North Ayrshire Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Cunninghame House, Friars Croft, Irvine, Scotland, KA12 8EEContact email Published organisation website ↗

Dispute resolution & review bodies

  • Kilmarnock Sheriff CourtReview body KilmarnockContact phone

Bidders & participating suppliers

1 commercial party on the notice
  • QuestGatesAwarded supplier 7 The Wharf , Bridge Street, Birmingham, UK, B1 2JS

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.