Official UK procurement notice
Loss Adjuster Services · UK public procurement notice
Authority: North Ayrshire Council (Local council)
What is being bought
Published requirement descriptionThe Council is seeking to appoint a firm of insurance loss adjusters to investigate and conclude sub-deductible claims for owned and operational properties.
- Recurrence: The original contract will end in 2025, however there is an option for 2 x one year extension periods so if these are utilised then the no contract notices for the new contract would be expected until 2026/2027.
CPV: Insurance claims adjustment services · Insurance services · Property insurance services
The lotProcurement structure
single lot · no lot value publishedLot #1The loss adjuster will be responsible for investigating claims with a reserve less…AwardedRenewal
The loss adjuster will be responsible for investigating claims with a reserve less than 250,000 GBP and for appointing specialists and any associated organisations as required depending on the complexity of the loss. The loss adjuster will be the lead on the end to end process (from loss event to instructing surveyors for building work (where applicable)). Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 40
- Price: 60
- Suitability
Where it is required, within a bidder’s country of establishment they must confirm which authorisation or memberships of the relevant organisation(s) are required in order to perform this service.
Bidders must confirm if they hold the particular authorisation or memberships.
- Economic & financial standing
Bidders will be required to have a minimum “specific” yearly turnover of 40,000 GBP for the last 3 years (for Loss Adjuster); 80,000 GBP (for Surveyor). If single organisation is covering all requirements then the combined total turnover should be met as minimum.
Bidders who cannot meet the required level of turnover may be excluded from this tender.
Where turnover information is not available for the time period requested, the bidder will be required to state the date which they were set up or started trading.
North Ayrshire Council reserve the right to review the bidders financial information including information from credit reference agencies at tender stage and throughout the life of the contract, and seek clarifications if necessary. If clarifications are not satisfactory the bidder may be excluded from the tender process.
It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract, the types and levels of insurance indicated below:
Employer’s (Compulsory) Liability Insurance = 10M GBP
Public Liability Insurance = 10M GBP
Professional Risk Indemnity Insurance = 5M GBP (6 YEARS)
Product Liability Insurance = 5M GBP
- Technical & professional ability
Bidders will be required to provide a minimum of 2 examples of works carried out in the past 5 years that demonstrates they have the relevant experience to deliver the work as described in part II.2.4 of the Contract Notice. The works must be of a similar value, size and scope.
Unsatisfactory experience will result in exclusion from the tender process.
Bidders must also provide two satisfactory references for the same two contracts on the reference templates provided. References should be completed and signed by previous customers for contracts of a similar value, size and scope. If any of the referees score the bidder less than 2 the bidder will be excluded from the tender process.
Completed experience and reference templates must be zipped and uploaded at question 4C.1 of the qualification envelope.
Bidders will be required to confirm that their managerial staff have the relevant educational and professional qualifications. Loss Adjusters must be members of the Chartered Institute of Loss Adjusters (CILA) and Surveyors must be a member of the Royal Institute of Chartered Surveyors.
Bidders will be required to confirm whether they intend to subcontract and, if so, for what proportion of the contract.
The bidder must hold a UKAS (or equivalent) accredited independent third party certificate of compliance in accordance with BS EN ISO 9001 (or equivalent) or a documented policy regarding quality management, see attachment at SPD question 4D.1.
- Technical & professional ability
Loss adjusters must be members of the Chartered Institute of Loss Adjusters (CILA).
Surveyors must be a member of the Royal Institute of Chartered Surveyors.
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 60 of 100 points: a 10% discount moves about 6 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
Yes · The original contract will end in 2025, however there is an option for 2 x one year extension periods so if these are utilised then the no contract notices for the new contract would be expected until 2026/2027.
- First published
- 12 Jan 2022, 19:25 GMT
- Last source update
- 21 Jun 2022, 12:17 BST
- Award evaluation window
- 15 Feb 2022 – …
- Authority reference
NAC/5083- FTS notice number
2022/S 000-016906- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-030a44Find a Tender
- Electronic trading
- electronic payment
- Performance terms
KPIs.
Bi-annual review meetings.
Bi-annual submission of Management information and Balanced Scorecards.
Community Benefit Monitoring.
Publisher note: (SC Ref:697682)
How it was run
Official notice- Submission deadline
- 15 Feb 2022, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 15 Feb 2022, 12:00 GMT
Timeline
15 Feb 2022 → 21 Jun 2022 · 4 dates- Submission deadline15 Feb 2022, 12:00 GMT
- Bids opened15 Feb 2022, 12:00 GMT
- Bids must remain valid until15 Jun 2022, 23:59 BST
- Notice published21 Jun 2022, 12:17 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete21 Jun 2022, 12:17 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| QuestGatesSME | £300,000 † | — | Awarded |
Contracts
Contract 016906-2022-1 · QuestGatesSME
- Signed
- 20 Jun 2022
- Value
- £300,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3bids · 3 electronic · 3 from abroad | 2 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Kilmarnock Sheriff CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- QuestGatesAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.