Official UK procurement notice
Market Research and Insight Services
Authority: NETWORK RAIL INFRASTRUCTURE LIMITED (Central government)
What is being bought3 lots · detail below
Published requirement descriptionNetwork Rail identified a requirement for the provision of market research from third-party suppliers to provide the following activities both nationally and regionally:
- Quantitative and qualitative primary market research
- Commercial market intelligence
- Online survey tool
CPV: Market research services · Survey services
Lots and requirements (3)Procurement structure
3 lots · no lot values published · same evaluation weights on every lotLot #1Qualitative and Quantitative Primary Market ResearchAwarded
The lot includes but not limited to the following:
- B2C/B2B/CX
- Employee engagement
- Communications development & evaluation
- Brand reputation
- Politicians
- Journalists
- Mystery shopping
- Pedestrian counting
- Behaviour change
- Segmentation
- Public health and safety
Lot #2Commercial Market IntelligenceAwarded
The lot includes but not limited to the following:
- Trends and insight into retail buying behaviours of consumers
o General retail consumer buying behaviours (national and global
o Travel retail consumer buying behaviours (national and global
o Customer experience – experiential activity
- Customer profiling and segmentation
- Thought leadership in the retail and commercial sphere
- Turning information into actionable insights for daily decision-making and strategic planning
Lot #3Online ToolAwarded
The lot includes but not limited to the following:
- Requires bespoke registration and onboarding process
- Quantitative panel and qualitative functions
- Support service for users including but not limited to access support, building surveys, training support etc.
- Unlimited users & surveys capability
- Easy and intuitive to use for non-research specialists
- Template questionnaires provided for different types of surveys
- Ability to undertake targeted surveys
- Supplier to provide training to users throughout contract including but not limited to usability training as required by Network Rail on an ad-hoc basis
- Tools to be compatible across multiple systems and platforms including but not limited to Microsoft and Apple desktops, IOS and Android
- Tool to meet highest security standards and GDPR compliant
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Technical: 70
- Commercial: 30
- Not to Exceed Rate: 100
Published award criteria (3)
- Technical: 70%
- Commercial: 30%
- Not to Exceed Rate: 100%
- Price carries 130 of 200 points: a 10% discount moves about 13 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive procedure with negotiation
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 18 Feb 2021, 22:56 GMT
- Last source update
- 18 Feb 2021, 22:56 GMT
- FTS notice number
2021/S 000-003312- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-029457Find a Tender
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Qualitative and Quantitative Primary Market Research1 award | |||
| DJS Research LtdSME, PricewaterhouseCoopers LLP, Savanta Group Limited, Strategic Research and Insight LtdSME, Yonder Consulting LimitedSMEjoint awardQualitative and Quantitative Primary Research | £7,000,000 † | — | Awarded |
| Lot 2 · Commercial Market Intelligence1 award | |||
| DJS Research LtdSME, Savanta Group Limited, Yonder Consulting LimitedSMEjoint award | £4,800,000 † | — | Awarded |
| Lot 3 · Online Tool1 award | |||
| QuestionPro UK Limited | £240,000 † | — | Awarded |
Contracts
Qualitative and Quantitative Primary Research · DJS Research LtdSME, PricewaterhouseCoopers LLP, Savanta Group Limited, Strategic Research and Insight LtdSME, Yonder Consulting LimitedSME
- Signed
- 8 Feb 2021
- Value
- £7,000,000
- Status
- active
Commercial Market Intelligence · DJS Research LtdSME, Savanta Group Limited, Yonder Consulting LimitedSME
- Signed
- 8 Feb 2021
- Value
- £4,800,000
- Status
- active
Online Tool · QuestionPro UK Limited
- Signed
- 8 Feb 2021
- Value
- £240,000
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Qualitative and Quantitative Primary Market Research | 10bids | — | — | — |
| 2 · Commercial Market Intelligence | 6bids | — | — | — |
| 3 · Online Tool | 2bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- The High CourtReview body
Bidders & participating suppliers
6 commercial parties on the notice- DJS Research LtdAwarded supplier
- PricewaterhouseCoopers LLPAwarded supplier
- QuestionPro UK LimitedAwarded supplier
- Savanta Group LtdAwarded supplier
- Strategic Research and Insight LtdAwarded supplier
- Yonder Consulting LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.