Find a TenderAwarded
Published 25 May 2022, 14:28 BST

Official UK procurement notice

Melton Borough Council Tender for Customer Engagement and Self Service Platform

Official notice

Authority: Melton Borough Council (Local council)

Goods
Awarded value£482,500published contract · exc. VAT
Awarded 16 Oct 2019
Awarded to IEG4

What is being bought

Published requirement description

No description was published on the notice. See the official documents.

CPV: Customer Relation Management software package

The lotProcurement structure

single lot · no lot value published
Lot #1The parties wish to align the services provided with the standard G-Cloud 12 Service…

The parties wish to align the services provided with the standard G-Cloud 12 Service Descriptions for the products that are implemented. There is no change proposed to the contract terms and conditions.

Delivery: East Midlands

Procedure terms & legal framework

From the official record
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
25 May 2022, 14:28 BST
Last source update
25 May 2022, 14:28 BST
Authority reference
DN403305
FTS notice number
2022/S 000-014647
Classification (CPV)
Customer Relation Management software package
Delivery area
East Midlands (UKF22)
Official registry OCID
ocds-h6vhtk-033fdd Find a Tender
Review and risk notes
Review procedure

Precise information on deadline(s) for review procedures:

The Council will incorporate a minimum 10 day standstill period at the point of notification of the decision to award the contract. The decision notice will incorporate the award criteria, the reasons for the decision, the reasons (if any) why a tenderer did not meet any specification, the identity of the successful tenderer(s) and a precise statement of when the standstill period is expected to end. Any appeal or challenge against the award decision must be communicated to the address stated in I.1) above within the standstill period. If an appeal or challenge to award the contract has not been successfully resolved the Public Contracts Regulations 2015 (As Amended) provide for aggrieved parties to take action in the High Court. Any such action must be brought promptly (generally within 30 days, although this time period may be extended to 3 months in certain circumstances). Where a legal challenge is made after the contract has been entered into then that contract could be declared ineffective and/or shortened and/or a fine imposed by the Court.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £482,5001 contract exc. VAT
Contracts signed 1latest 16 Oct 2019
Awarded toValueDateStatus
IEG4SME£482,500 †—Awarded

Contracts

  • Contract 014647-2022-MBC CRM-1 · IEG4SME

    Signed
    16 Oct 2019
    Value
    £482,500
    Status
    active
    • Change The parties wish to align the services provided with the standard G-Cloud 12 Service Descriptions for the products that are implemented. There is no change proposed to the contract terms and conditions., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: Enhancements to already implemented products for the benefit of the resident and officers that were outside of the existing contract. By aligning with the services within the standard G-Cloud 12 service descriptions has allowed for the enhancements whilst also ensuring that storm integration is delivered as a core element of the contract.

Contracting authority & participating public bodies

Melton Borough Council

Contracting authorityLocal Council Melton, East Midlands, LE13 1GHContact name, email

Bidders & participating suppliers

1 commercial party on the notice
  • IEG4 LtdAwarded supplier Queens Court, Wilmslow Road, Alderley Edge, East Midlands, SK9 7QD

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.