Official UK procurement notice
Melton Borough Council Tender for Customer Engagement and Self Service Platform
Authority: Melton Borough Council (Local council)
What is being bought
Published requirement descriptionNo description was published on the notice. See the official documents.
CPV: Customer Relation Management software package
The lotProcurement structure
single lot · no lot value publishedLot #1The parties wish to align the services provided with the standard G-Cloud 12 Service…
The parties wish to align the services provided with the standard G-Cloud 12 Service Descriptions for the products that are implemented. There is no change proposed to the contract terms and conditions.
Procedure terms & legal framework
From the official record- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 25 May 2022, 14:28 BST
- Last source update
- 25 May 2022, 14:28 BST
- Authority reference
DN403305- FTS notice number
2022/S 000-014647- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-033fddFind a Tender
- Review procedure
Precise information on deadline(s) for review procedures:
The Council will incorporate a minimum 10 day standstill period at the point of notification of the decision to award the contract. The decision notice will incorporate the award criteria, the reasons for the decision, the reasons (if any) why a tenderer did not meet any specification, the identity of the successful tenderer(s) and a precise statement of when the standstill period is expected to end. Any appeal or challenge against the award decision must be communicated to the address stated in I.1) above within the standstill period. If an appeal or challenge to award the contract has not been successfully resolved the Public Contracts Regulations 2015 (As Amended) provide for aggrieved parties to take action in the High Court. Any such action must be brought promptly (generally within 30 days, although this time period may be extended to 3 months in certain circumstances). Where a legal challenge is made after the contract has been entered into then that contract could be declared ineffective and/or shortened and/or a fine imposed by the Court.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| IEG4SME | £482,500 † | — | Awarded |
Contracts
Contract 014647-2022-MBC CRM-1 · IEG4SME
- Signed
- 16 Oct 2019
- Value
- £482,500
- Status
- active
- Change The parties wish to align the services provided with the standard G-Cloud 12 Service Descriptions for the products that are implemented. There is no change proposed to the contract terms and conditions., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: Enhancements to already implemented products for the benefit of the resident and officers that were outside of the existing contract. By aligning with the services within the standard G-Cloud 12 service descriptions has allowed for the enhancements whilst also ensuring that storm integration is delivered as a core element of the contract.
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- IEG4 LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.