Money Guidance Service · UK public procurement notice

Official notice

Authority: MONEY AND PENSIONS SERVICE (Central government)

ServicesNegotiated without publication of a contract notice

Sectors: Community & Cultural Services (98) Delivery: UK

Awarded value£5,000,000published contract · exc. VAT

Awarded 9 Mar 2022

Awarded to HINDUJA GLOBAL SOLUTIONS UK LIMITED

What is being bought

Published requirement description

Money guidance service delivered via a contact centre solution

CPV: Other community, social and personal services

The lotProcurement structure

single lot · no lot value published

Lot #1Money guidance service delivered via a contact centre solution using a range of…

Money guidance service delivered via a contact centre solution using a range of channels including telephone, web chat and email.

Delivery: UK

Procedure terms & legal framework

From the official record

Procedure method: Negotiated without publication of a contract notice
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 10 Mar 2022, 07:39 GMT
Last source update: 10 Mar 2022, 07:39 GMT
FTS notice number: 2022/S 000-006529
Classification (CPV): Other community, social and personal services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-03201b Find a Tender

Why no open competition: Extreme urgency brought about by events unforeseeable for the contracting authority/entity and in accordance with the strict conditions stated in the directive
Published justification: MaPS intends to directly award a contract for contact centre services to the incumbent provider through CCS framework RM6181. The direct award procedure under the framework is only available in exceptional circumstances. However, we believe that MaPS requirements are exceptional circumstances on this occasion. This is because a decision has been taken by the MaPS board to bring the service in house in the next 24 months, a new strategy which better reflects customer and organisational needs. This strategy will see a significant reduction in the numbers of customers served by the incumbent provider over the term of the contract. The contract awarded to the incumbent is intended to be short term interim solution which will provide continuity of service, least disruption to customers and lowest cost given the winding down of the outsourced service

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £5,000,0001 contract exc. VAT

Contracts signed 1latest 9 Mar 2022

Awarded to	Value	Date	Status
HINDUJA GLOBAL SOLUTIONS UK LIMITED	£5,000,000 †	—	Awarded

Contracts

Contract 006529-2022-1 · HINDUJA GLOBAL SOLUTIONS UK LIMITED
Signed
9 Mar 2022
Value
£5,000,000
Status
active

Contracting authority & participating public bodies

Money and Pensions Service

Contracting authorityCentral GovernmentMinistry or any other national or federal authority, including their regional or local subdivisionsEconomic affairs Holborn Centre, 120 Holbornholborn Centre, 120 Holborn, LONDON, London, EC1N2TDContact name, email, phone

Dispute resolution & review bodies

Money and Pension ServiceReview body London

Bidders & participating suppliers

1 commercial party on the notice

Hinduja Global Solutions UKAwarded supplier London, UK

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.