Official UK procurement notice
Mystery Shop · UK public procurement notice
Authority: Transport for Wales Rail Limited (Utility Buyer) (Public body)
What is being bought
Published requirement descriptionTransport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network. The programme includes regular mystery shopping activities—covering stations, onboard services, and journeys undertaken by passengers with accessibility needs—across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel.
- The authority expects to re-tender this requirement around 31 Aug 2029, 23:59 BST.
- No preliminary market engagement: Procurement was initiated prior to the Procurement Act 23 regulations
CPV: Market research services · Public transport services by railways
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£142,000
- Economic & financial standing
Please refer to ITT
- Technical & professional ability
Please refer to ITT
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical: 70%
- Commercial: 30%
Published award criteria (2)
- Commercial
- Technical
- Economic & financial standing
Please refer to ITT
- Technical & professional ability
Please refer to ITT
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 31 Aug 2029
- First published
- 12 May 2025, 15:35 BST
- Last source update
- 7 Jul 2025, 17:15 BST
- Award evaluation window
- Submission end – 7 Jul 2025
- Authority reference
TFW0869.00- FTS notice number
2025/S 000-020574- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-051137Find a Tender- Contract terms summary
Refer to ITT
- Risks
Refer to ITT
How it was run
Official notice- Submission deadline
- 9 Jun 2025, 12:00 BST
- Clarification deadline
- 5 Jun 2025, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en, cy
E-Tender Wales portal
Timeline
12 May 2025 → 1 Sept 2025 · 8 dates- Tender notice published12 May 2025, 15:35 BST
- Clarification questions by5 Jun 2025, 12:00 BST
- Submission deadline9 Jun 2025, 12:00 BST
- Assessment summaries sent4 Jul 2025, 00:00 BST
- Latest notice published7 Jul 2025, 17:15 BST
- Award decision expected by7 Jul 2025, 23:59 BST
- Standstill ends17 Jul 2025, 23:59 BST
- Contract starts1 Sept 2025, 00:00 BST
Notice history
4 events · 2 releases on Find a Tender · since 12 May 2025- Tender notice published12 May 2025, 15:35 BSTUK4
- Contract award notice published7 Jul 2025, 17:15 BSTUK6
- Status changed to complete7 Jul 2025, 17:15 BST
- Contract signature expected18 Jul 2025, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| E.S.A (Market Research) Limited1 Sept 2025 – 1 Sept 2028 · up to 1 Sept 2030Extensions: Option to extend for 2x 1 year periods · Options: Potential option to extend to other modes of transport, including rail, Metro, Traws buses, Fflecsi), with the possibility of increased requirements as the company embarks on adding future multimodal means of travel. | £194,740 | 4 Jul 2025standstill to 17 Jul 2025 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 10final-stage tenders | 9 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- E.S.A (Market Research) LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender