Official UK procurement notice
National Insurance & PAYE Service Support and Change
Authority: HM Revenue & Customs (Central government)
What is being bought
Published requirement descriptionHM Revenue & Customs (HMRC) is procuring for the National Insurance and PAYE System (NPS) procurement. This involves the delivery of Business Application Support and Maintenance services for NPS and other services.
The scope of this requirement includes:
Business Application Support & Maintenance ("Run"), and
A Change Management capability to support change aligned to strategic milestones, key business events, and legislative or business-driven updates.
NPS currently operates on a legacy technology estate with limited modularity and scalability. HMRC's future ambition is to transition towards a more agile, service oriented architecture that supports strategic goals for Income Tax and National Insurance Contributions (NICs) administration, including increased real time processing capability.
This investment lays the groundwork for future innovation by ensuring HMRC has access to adaptable and resilient support services that can respond effectively to evolving policy, customer needs, and technology opportunities.
- The authority expects to re-tender this requirement around 2 Nov 2026, 23:59 GMT.
- How the procedure runs: HMRC is proposing the following structure: Stage 1 - Conditions of Participation Stage 2 - Invitation to Submit Initial Tender Stage 3 - Hackathon and Best and Final Offer HMRC reserves the right to amend the CFP inline with the Tender documentation.
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£470,100,000
- Economic & financial standing
As in the Tender Instructions
- Technical & professional ability
As in the Tender Instructions
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Technical Quality Criteria
- Social Value Criteria
- Pricing Response
- Economic & financial standing
As in the Tender Instructions
- Technical & professional ability
As in the Tender Instructions
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 2 Nov 2026
- First published
- 21 Jan 2026, 12:07 GMT
- Last source update
- 23 Sept 2026, 15:39 BST
- Award evaluation window
- Submission end – 26 Oct 2026
- Authority reference
SR2851521689- FTS notice number
2026/S 000-090260- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-060aeeFind a Tender
- How it runs
HMRC is proposing the following structure:
Stage 1 - Conditions of Participation
Stage 2 - Invitation to Submit Initial Tender
Stage 3 - Hackathon and Best and Final Offer
HMRC reserves the right to amend the CFP inline with the Tender documentation.
How it was run
Official notice- Submission deadline
- 19 Oct 2026, 23:59 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Tenders to Stage 1 must be submitted via HMRC SAP Ariba
To be invited to submission please provide HMRC with your Contact details and Ariba ANID at the link below:
forms.cloud.microsoft/Pages/ResponsePage.aspx ↗
To register for an HMRC SAP Ariba account please follow the link below in full. Please note that to access HMRC's
version of SAP Ariba for the first time you must enter via the below link regardless of whether you have an existing
account for the wider SAP Ariba procurement network.
Timeline
21 Jan 2026 → 25 Jun 2027 · 7 dates- Planning notice published278 days ago21 Jan 2026, 12:07 GMT
- Market engagement53 days ago3 Sept 2026, 23:59 BST
HMRC will be holding a Supplier Market Engagement event on Friday 04 September 2026 between 9:00am and 10:00am London time. The event will be held via Microsoft Teams with Suppliers being provided a link to the event after having registered.
The session will provide an overview of the requirement, outline the anticipated procurement approach and timelines, and give suppliers an opportunity to ask clarification questions. Following the event, HMRC may share a summary of key points and any materials presented.
Participation in this engagement is for information gathering only and does not form part of any formal procurement process. Supplier attendance is optional and non participation will not preclude any organisation from bidding on future opportunities.
Registration has now closed.
Event registration deadline: all requests to register for the Market Engagement event must be received via the Microsoft Form by 11am London time Thursday 03 September 2026.
This registration is for the Market Engagement event only - further instructions will follow in a Tender Notice on how to register for any subsequent competition.
______________________________________
This engagement session has now been completed. To gain access to the slides and supporting documents, please complete the Microsoft Form at the following link: forms.cloud.microsoft/e/KxxLzqziW8 ↗. The documents include:
- Market Engagement Slides
- NPS Draft Core Terms
- NPS Draft Schedule 03 (Performance Levels)
- NPS Market Engagement Question and Answer
- NPS Requirements Overview
- Next notice expected34 days ago22 Sept 2026, 23:59 BST
- Tender notice published33 days ago23 Sept 2026, 15:39 BST
- Submission deadline7 days ago19 Oct 2026, 23:59 BST
- Today26 Oct 2026
- Award decision expected bywithin the hour26 Oct 2026, 23:59 GMT
- Contract startsin 241 days25 Jun 2027, 00:00 BST
Notice history
7 events · 3 releases on Find a Tender · since 21 Jan 2026- Preliminary market engagement notice published21 Jan 2026, 12:07 GMTUK2
- Preliminary market engagement notice published21 Aug 2026, 16:37 BSTUK2
- Preliminary market engagement notice published4 Sept 2026, 19:32 BSTUK2
- Tender notice published23 Sept 2026, 15:39 BSTUK4
- Status changed to active23 Sept 2026, 15:39 BST
- Procurement method changed23 Sept 2026, 15:39 BST
- Deadline published: 19 Oct 2026, 23:59 BST23 Sept 2026, 15:39 BST
Published amendments (1)
This event has now been completed. Please see instructions below for receiving the Market Engagement Supporting Documents.
Contracting authority & participating public bodies
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender