NCC1433 CRM Replacement Market Engagement

Official notice

Authority: Northumberland County Council (Local council)

Services

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: North East (UKC21)

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected 10 Feb 2025from the planned procurement notice

What is being bought

Published requirement description

Northumberland County Council is exploring the procurement of a strategic platform for providing a proactive customer experience, automating processes and providing workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff.

A Market Engagement document has been developed and is available for download, completion and return via the ProContract Tender Portal - www.procontract.due-north.com ↗

The submission date for return of the Market Engagement document is Friday 10th January 2025 at 12 Noon.

Any queries relating to the Market Engagement Document are to be communicated via the ProContract Tender Portal - www.procontract.due-north.com ↗

CPV: Customer Relation Management software development services · Customer Relation Management software package

The lotProcurement structure

single lot · no lot value published

Lot #1Planned

Delivery: North East

48445000 Customer Relation Management software package

Procedure terms & legal framework

From the official record

Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 17 Dec 2024, 14:37 GMT
Last source update: 17 Dec 2024, 14:37 GMT
Authority reference: DN755768
FTS notice number: 2024/S 000-040614
Classification (CPV): Customer Relation Management software development servicesCustomer Relation Management software package
Delivery area: North East (UKC21)
Official registry OCID: ocds-h6vhtk-04c8c5 Find a Tender

How it was run

Official notice

Submission deadline: —

Timeline

17 Dec 2024 → 10 Feb 2025 · 2 dates

Notice published
17 Dec 2024, 14:37 GMT
Tender notice expected
10 Feb 2025

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

Northumberland County Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services County Hall, Morpeth, North East, NE61 2EFContact name, email, phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.