Official UK procurement notice
NHSGGC0738 - Intepreting, Communication Support and Transcription Services
Authority: NHS Greater Glasgow and Clyde (NHS & healthcare)
What is being bought7 lots · detail below
Published requirement descriptionNHS Greater Glasgow and Clyde (NHSGGC) is committed to providing equal access to healthcare for all patients, as outlined in ‘A Fairer NHS – Greater Glasgow and Clyde, 2016-2020’. The provision of interpreting services is a vital part of the ongoing work to ensure that everyone receives the best possible care. The NHSGGC interpreting service aims to provide an effective and efficient service for patients and staff.
This tender process will identify a framework of suppliers which will be split by Lots, identified by speciality to work with the internal service to provide interpreting services compliant with all relevant legislation
CPV: Interpretation services
Lots and requirements (7)Procurement structure
7 lots · no lot values published · evaluation weights differ by lotLot #1Spoken Language Face to Face InterpretingAwardedRenewal
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. The service will require interpreters at short notice to deal with crisis events or unforeseen situations. Interpreters will support appointments at different locations, including hospitals, health centres, patients homes and any other address as designated by NHSGGC or NHS Lanarkshire. The services which will arise under this lot includes:
-Provision of face to face interpreters at health appointments
-Provision of interpreting in information and therapeutic group work
-The service will be provided both in hours and out of hours to meet the upside capacity of in house interpreting services
-Provision of written translation of medical records when required.
Lot #2British Sign LanguageAwardedRenewal
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire.
The service will require interpreters at short notice to deal with crisis events or unforeseen situations.
The provider will on occasion be required to cover consecutive appointments within an agreed time period to reflect best value.
Interpreters will support appointments at different locations, including hospitals, clinics, health centres, patient’s homes and any other address as designated by NHSGGC or NHS Lanarkshire. Interpreters will also support appointments carried out by remote video / video calls.
The services which will arise under this lot includes:
-Provision of BSL interpreters at health appointments
-The service will be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service
Lot #3Deaf Relay InterpretingAwardedRenewal
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire.
The service will require interpreters at short notice to deal with crisis events or unforeseen situations.
The contract will work with core hour’s service and out of hour’s service.
The services which will arise under this lot includes:
-Provision of deaf relay interpreters at health appointments
-The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service
Lot #4International Sign LanguageAwardedRenewal
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire.
The service will require interpreters at short notice to deal with crisis events or unforeseen situations.
The contract will work with core hour’s service and an out of hour’s service.
The services which shall arise under this lot includes:
-Provision of International Sign Language interpreters at health appointments
-The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service
Lot #5Lip Speaking, Note-takers and Speech to text reportersAwardedRenewal
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire.
The service will require Lip speaking, note-takers and speech to text reporters at short notice to deal with crisis events or unforeseen situations.
The contract will work with core hour’s service and an out of hour’s service.
The services which will arise under this lot includes:
-Provision of Lip speaking, note-takers and speech to text reporters at health appointments across the services within the background section of this document in both NHSGGC and NHS Lanarkshire
-The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service
Lot #6Telephone Interpreting/Video ConferencingAwardedRenewal
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC.
The service will require interpreters at short notice to deal with crisis events or unforeseen situations.
The contract will work with core hour’s service and an out of hour’s service.
The service will require to be able to access common as well as rare languages at short notice to match the need in NHSGGC.
The service will be required to estimate average connection time to interpreter and meet 90% of calls within this estimated timeframe.
The service is expected to provide NHSGGC with a live webpage containing guidance for NHSGGC staff including video links demonstrating good practice for telephone interpreting when the patient is with the clinician and when they are calling out to the patient.
The service will deliver direct patient access. This will allow NHSGGC patients to utilise telephone interpreting directly enabling them to call NHS services on demand. This service requires non-English speaking patients to access the service through direct calling or on an app.
Lot #7Written TranslationAwardedRenewal
This lot includes the provision of written translation from English in to the language requested by the patient and from those languages into English or other languages. Translation refers to the conversion of written documents in to another language as text. This translation should be accurate and maintain the accurate meaning and spirit of the content of a document requiring translation.
The service will be available 09:00 – 17:00 Monday to Friday
The service will sometimes require to translate material at short notice to deal with crisis events or unforeseen circumstances.
All translations will be back translated by a second transcriber quality assurance.
The services which shall be provided under this lot include Translation / Transcription of patient information, patient records, clinical information and patient letters / guidance.
The services which will arise under this lot includes:
-The service to be provided in hours
-Translation of NHSGGC patient facing information, clinical information, letter and any other written patient information form English to the target language
-Translations of patient medical record from another language to English
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lots publish different evaluation splits; there is no single procedure weighting.
- Economic & financial standing
With reference to SPD question 4B.4, tenderer are required to state the value for the following financial ratio:
Current Ratio (Liquidity Ratio)
(Total Current Assets divided by total current liabilities)
The acceptable range for this financial ratio is:
>0.99
Tenderers should be able to provide 2 years financial accounts when requested by NHSGGC
With reference to SPD question 4B.4, tenderer are required to state the value for the following financial ratio:
Net Profit Margin
(Net profits divided by revenue x 100)
The acceptable range for this financial ratio is:
>0 (i.e positive)
Please note: Organisations with Charitable Status are not required to provide a response to this question
Minimum: With reference to SPD question 4B.5.1a it is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract Professional Indemnity Insurance = GBP2m With reference to SPD question 4B.5.1b it is a requiremen… - Technical & professional ability
With reference to SPD question 2D.1 Bidders must upload separate SPD questionnaires for each third-party supplier they intend to sub-contract to. Please note: this does not apply to self-employed Linguists. This is a pass/fail question. If the information is not provided, this will result in a fail.
With reference to SPD question 2D.1.1 Bidders must list the proposed sub-contractors. Please note: this does not apply to self-employed Linguists. This is pass/fail question. If the information is not provided, this will result in a fail.
With reference to SPD question 4C.1.2 Tenderers are required to provide examples that demonstrate they have the relevant experience to deliver the service. Examples must be from within the last 3 years. You should use the attached template to provide 2 examples that demonstrates experience that is relevant to this procurement exercise. Your completed response should be no more than 2 pages of A4. The completed response should be uploaded to question 4C.1.2. This is pass/fail question. If examples are not provided, this will result in a fail. If the examples provided do not demonstrate the required level of experience, this will result in a fail.
Minimum: With reference to SPD question 4D.1, Bidders must evidence a regularly reviewed and documented policy for Health and Safety (H&S) management endorsed by the Chief Executive Officer, or equivalent. The policy must be relevant to the nature and scale of the work and set out respons…
- Price carries 70 points on every lot: a 10% discount moves about 7 points.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 9 Nov 2022, 11:28 GMT
- Last source update
- 14 Mar 2023, 09:34 GMT
- Award evaluation window
- 13 Dec 2022 – …
- Authority reference
GGC0738- FTS notice number
2023/S 000-007327- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03805aFind a Tender
- Electronic trading
- e-invoicing allowed · electronic payment
Publisher note: (SC Ref:725822)
How it was run
Official noticeTender documents are also served through a separate tool: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10722 ↗
- Submission deadline
- 16 Jan 2023, 13:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 13 Dec 2022, 13:00 GMT
Timeline
13 Dec 2022 → 14 Mar 2023 · 3 dates- Bids opened13 Dec 2022, 13:00 GMT
- Submission deadline16 Jan 2023, 13:00 GMT
- Notice published14 Mar 2023, 09:34 GMT
Notice history
3 events · 4 releases on Find a Tender · since 23 Nov 2022- Deadline moved to 6 Jan 2023, 13:00 GMT23 Nov 2022, 10:22 GMT+24 days · was 13 Dec 2022, 13:00 GMT
- Deadline moved to 16 Jan 2023, 13:00 GMT21 Dec 2022, 11:43 GMT+10 days · was 6 Jan 2023, 13:00 GMT
- Status changed to complete14 Mar 2023, 09:34 GMT
Published amendments (2 · 2 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineTime limit · IV.2.2 | 13 Dec 2022 | 6 Jan 2023 | +24 d |
| — | Bid openingConditions for opening of tenders · IV.2.7 | 13 Dec 2022 | 6 Jan 2023 | +24 d |
| — | DeadlineTime limit · IV.2.2 | 6 Jan 2023 | 16 Jan 2023 | +10 d |
| — | Bid openingConditions for opening of tenders · IV.2.7 | 6 Jan 2023 | 16 Jan 2023 | +10 d |
Given the number of Lots Bidders can bid for, more time has been provided to allow Bidders time to submit bids.
Deadline for bid submissions changed to 16th January 2023
Routine re-releases (4)
- 2022-11: 1 release · 9 Nov 2022
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Spoken Language Face to Face Interpreting1 award | |||
| Global Language Services Ltd | £220,000 † | — | Awarded |
| Lot 2 · British Sign Language1 award | |||
| DA Languages Limited, Deaf Action, Deaf Services Lanarkshire, Sign Language Interactions Limitedjoint award | £170,000 † | — | Awarded |
| Lot 3 · Deaf Relay Interpreting1 award | |||
| Deaf Action | £100,000 † | — | Awarded |
| Lot 4 · International Sign Language1 award | |||
| Deaf Action | £100,000 † | — | Awarded |
| Lot 5 · Lip Speaking, Note-takers and Speech to text reporters1 award | |||
| Deaf Action | £100,000 † | — | Awarded |
| Lot 6 · Telephone Interpreting/Video Conferencing1 award | |||
| DA Languages Limited | £1,000,000 † | — | Awarded |
| Lot 7 · Written Translation1 award | |||
| Supreme Linguistic Services T/A Premium Linguistic Services LimitedSME | £130,000 † | — | Awarded |
Contracts
Spoken Language Face to Face Interpreting · Global Language Services Ltd
- Signed
- 13 Mar 2023
- Value
- £220,000
- Status
- active
British Sign Language · DA Languages Limited, Deaf Action, Deaf Services Lanarkshire, Sign Language Interactions Limited
- Signed
- 13 Mar 2023
- Value
- £170,000
- Status
- active
Deaf Relay Interpreting · Deaf Action
- Signed
- 13 Mar 2023
- Value
- £100,000
- Status
- active
International Sign Language · Deaf Action
- Signed
- 13 Mar 2023
- Value
- £100,000
- Status
- active
Lip Speaking, Note-takers and Speech to text reporters · Deaf Action
- Signed
- 13 Mar 2023
- Value
- £100,000
- Status
- active
Telephone Interpreting/Video Conferencing · DA Languages Limited
- Signed
- 13 Mar 2023
- Value
- £1,000,000
- Status
- active
Written Translation · Supreme Linguistic Services T/A Premium Linguistic Services LimitedSME
- Signed
- 13 Mar 2023
- Value
- £130,000
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Spoken Language Face to Face Interpreting | 7bids · 7 electronic | 0 | — | — |
| 2 · British Sign Language | 4bids · 4 electronic | 0 | — | — |
| 3 · Deaf Relay Interpreting | 1bids · 1 electronic | 0 | — | — |
| 4 · International Sign Language | 1bids · 1 electronic | 0 | — | — |
| 5 · Lip Speaking, Note-takers and Speech to text reporters | 1bids · 1 electronic | 0 | — | — |
| 6 · Telephone Interpreting/Video Conferencing | 9bids · 9 electronic | 0 | — | — |
| 7 · Written Translation | 7bids · 7 electronic | 0 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Glasgow Sheriff CourtReview body
Bidders & participating suppliers
6 commercial parties on the notice- DA Languages LimitedAwarded supplier
- Deaf ActionAwarded supplier
- Deaf Services LanarkshireAwarded supplier
- Global Language Services LtdAwarded supplier
- Sign Language InteractionsAwarded supplier
- Supreme Linguistic services T/A Premium Linguistic servicesAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.