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Published 11 Aug 2025, 07:55 BST

Official UK procurement notice

Omni-Channel Contact Centre as a Service (CCaaS)

Official notice

Authority: HM Revenue & Customs (Central government)

Services
Sectors: IT Services & Software (72) Delivery: Delivery location not published
Planned pipeline valueValue not publishedpipeline notice, not a live tender
Tender notice expected 19 Aug 2025from the planned procurement notice
Contract term 10 yrsends 30 Sept 2035 · starts 1 Oct 2025

What is being bought

Published requirement description

Omni-Channel Contact Centre as a Service, Implementation, Support and Optimisation

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published
Lot #1Planned 10 yrs
Contract period: 1 Oct 2025 – 30 Sept 2035 (10 yrs)
72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Past planning notice
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
11 Aug 2025, 07:55 BST
Last source update
18 Aug 2025, 08:33 BST
Authority reference
SR2254976364
FTS notice number
2025/S 000-049328
Latest notice
Pipeline notice (UK1)
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-0584b6 Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

11 Aug 2025 → 1 Oct 2025 · 4 dates
  1. Planning notice published
    11 Aug 2025, 07:55 BST
  2. Latest notice published
    18 Aug 2025, 08:33 BST
  3. Tender notice expected
    19 Aug 2025, 23:59 BST
  4. Contract starts394 days ago
    1 Oct 2025, 00:00 BST

Notice history

2 events · 2 releases on Find a Tender · since 11 Aug 2025
  1. Pipeline notice published
    11 Aug 2025, 07:55 BST
    UK1
  2. Pipeline notice published
    18 Aug 2025, 08:33 BST
    UK1
Published amendments (1)

Contact email address updated

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

HM Revenue & Customs

Contracting authorityPublic authority - central government GB-PPON: PVMW-8599-JZNJ 100 Parliament Street, London, London, SW1A 2BQContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender