Official UK procurement notice
Out of Hours Call Handling & Telecare Alarm Monitoring Services
Authority: Freebridge Community Housing Limited (Public body)
What is being bought
Published requirement descriptionAt Freebridge we are reviewing the current Out of Hours Call Handling and Telecare Alarm Monitoring Services contract. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 750 alarm connections and approx. 8,600 residents across all stock relying on the out of hours call service.
CPV: Call centre
The lotProcurement structure
single lot · value publishedLot #1Published value£350,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Staff
- Names and qualifications of delivery staff must be submitted
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 28 Feb 2025, 12:00 GMT
- Last source update
- 28 Feb 2025, 12:00 GMT
- Award evaluation window
- 30 Mar 2025 – …
- Authority reference
C499- FTS notice number
2025/S 000-007509- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04e898Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-King%27s-Lynn:-Call-centre./8XF7Q522X7 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/8XF7Q522X7 GO Reference: GO-2025228-PRO-29610009
How it was run
Official notice- Submission deadline
- 30 Mar 2025, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 30 Mar 2025, 12:00 BST
Timeline
28 Feb 2025 → 30 Mar 2025 · 3 dates- Notice published28 Feb 2025, 12:00 GMT
- Submission deadline30 Mar 2025, 12:00 BST
- Bids opened30 Mar 2025, 12:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Royal Courts of JusticeReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria