Official UK procurement notice
Patient Management System · UK public procurement notice
Authority: Welsh Ambulance Services NHS Trust (NHS & healthcare)
What is being bought
Published requirement descriptionThis contract is for the provision of a patient management system to be deployed within the NHS 111 Wales service.
The software solution is required to capture and record all calls received by the NHS 111 Wales service and meet all aspects patient management requirements to enable Welsh Ambulance Services call handlers and clinical contact centre staff deal with more than a million calls every year, 24/7 and 365 days a year.
In addition, the contract is for the supply of professional services to enable the implementation and training of the solution, supply of infrastructure hardware and as well as the relevant software licences for the software application itself this contract is also for the supply of the associated ongoing software support and maintenance services of the patient management system supplied.
CPV: Industry specific software package · Information systems · Information systems and servers · Medical information systems · Software package and information systems
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 20 Dec 2023, 16:51 GMT
- Last source update
- 24 Jan 2024, 12:53 GMT
- Authority reference
STW.5148- FTS notice number
2024/S 000-002409- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0428e2Find a Tender
- Why no open competition
Extreme urgency brought about by events unforeseeable for the contracting authority/entity and in accordance with the strict conditions stated in the directive
- Published justification
The legacy software currently utilised by the NHS 111 Wales service must be replaced as the software has reached end of life and the contract will expire on the 20th May 2024. A competitive dialogue procurement was undertaken to procure a replacement solution and a contract awarded but following a joint review of the project with the supplier a decision was reached to end the delivery of the replacement software solution. There is now an urgent need to replace the legacy software and the replacement must be fully implemented and go-live by the 30th April 2024, to safely decommission the legacy software and transition to the new software solution. This is to ensure NHS 111 Wales service provision can continue, with minimal disruption, in the interim to any future national NHS 111 Wales and urgent primary care strategic plans for a longer-term solution.
Publisher note: The Contract Value provided in this VEAT Notice is in aggregate and is inclusive of the 36-month term and the 24-month optional extension period. This interim solution is being implemented to meet an urgent need to ensure operational services can seamlessly continue with minimal disruption and strategic procurement plans for a longer-term digital solution to meet NHS 111 Wales and urgent primary care needs will be re-visited and developed before the expiry of this contract. (WA Ref:138344)
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| MIS Emergency Systems | £2,335,000 † | — | Awarded |
| MIS Emergency Systems | £2,340,000 †same award published again · counted once | — | Awarded |
Contracts
Contract 002409-2024-STW.5148-1 · MIS Emergency Systems
- Signed
- 20 Dec 2023
- Value
- £2,335,000
- Status
- active
Contract 037557-2023-STW.5148-1 · MIS Emergency Systems
- Signed
- 20 Dec 2023
- Value
- £2,340,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids · 1 electronic | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- MIS EMERGENCY SYSTEMS LTDAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.