Official UK procurement notice
Pre Market Engagement for the provision of a City & Neighbourhood Services Case Management Solution
Authority: Belfast City Council (Local council)
What is being bought
Published requirement descriptionThe purpose of this pre-market engagement (PME) questionnaire is to help Belfast City Council (‘the Council’) better understand the the levels of competition, capability and capacity in the market to supply and deliver a City & Neighbourhood Services Case Management Solution to digitally enhance how City & Neighbourhood Services manages and delivers its activities to maximise efficiency and effectiveness for all stakeholders.
All information returned will assist in the development of the specification; evaluation criteria, and pricing model to ensure this tender opportunity delivers a high quality service and best value for money for the ratepayers of Belfast.
The Council aims to use the learning from this PME to review and select the best IT solution to modernise, integrate and replace the current case management system to deliver potential benefits such as improved accessibility, embedding mobile
technology, reduced waiting times, removal of duplication, improved management information and optimum productivity.
The pre market engagement will take the form of an initial questionnaire, depending on the volume of responses, all or some of the respondents will be taken through to further engagement taking the form of interviews, presentations and system demonstrations.
Copies of the PME questionnaire for completion can be obtained by emailing cps@belfastcity.gov.uk to request a copy.
Economic Operators are asked to submit their completed PME questionnaires on or before 2pm on 22nd September 2023.
Please submit completed PME questionnaires using the link provided by the closing date indicated above.
CPV: Database and operating software package · IT services: consulting, software development, Internet and support · Industry specific software package · Miscellaneous software package and computer systems · Software package and information systems · Software programming and consultancy services
The lotProcurement structure
single lot · no lot value publishedLot #1The Council is looking to procure a City & Neighbourhood Services Case Management…Planned
The Council is looking to procure a City & Neighbourhood Services Case Management Solution to:
o Replace the current software systems with a single modern and intuitive case management system designed to embed mobile technology and digitally transform how we plan, manage and monitor our service delivery across City & Neighbourhood Services core areas;
o Transform and optimise the customer experience, through provision of a digital system that integrates frontline operations, operational control and the customer hub. It provides real time information, visibility of service provision, ability to respond in real time and plans and balances workloads thus improving efficiency.
The new technology will improve service delivery and operational control, provide efficient and flexible working, enhance customer experience of the service (right first time and information availability), reduce customer waiting times, improve live time information and streamline processes to improve administration. Additional information: Please note that this procurement exercise may:
o Fall below the FTS threshold and a contract notice may not be placed. However, the opportunity may be available at www.e-sourcingni.bravosolution.co.uk ↗.
o Be carried out under a Government framework, in accordance with the framework guidelines the competition will be restricted to qualified suppliers.
Procedure terms & legal framework
From the official record · publisher note attached- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 4 Sept 2023, 09:50 BST
- Last source update
- 4 Sept 2023, 09:50 BST
- FTS notice number
2023/S 000-025998- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03f990Find a Tender
Publisher note: Copies of the PME questionnaire for completion can be obtained by emailing cps@belfastcity.gov.uk to request a copy. Economic Operators are asked to submit their completed PME questionnaires on or before 2pm on 22nd September 2023. Please submit completed PME questionnaires using the link provided by the closing date indicated above.
How it was run
Official notice- Submission deadline
- —
Timeline
4 Sept 2023 → 1 Nov 2024 · 2 dates- Notice published4 Sept 2023, 09:50 BST
- Tender notice expected1 Nov 2024
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.