Provision of a Front Office Counter Service

Official notice

Authority: Driver and Vehicle Licensing Agency (Central government)

ServicesAward procedure without prior publication of a call for competition

Sectors: Business Services & Consultancy (79) Delivery: UK

Awarded value£39,900,000published contract · exc. VAT

Awarded 15 Dec 2023no call for competition

Awarded to Post Office Limited

What is being bought

Published requirement description

The Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service.

CPV: Customer services

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: UK

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 11 Jan 2024, 11:19 GMT
Last source update: 11 Jan 2024, 11:19 GMT
Authority reference: PS/23/205
FTS notice number: 2024/S 000-000919
Classification (CPV): Customer services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-042c44 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Call-off contract via Framework

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £39,900,0001 contract exc. VAT

Bids received 1

Contracts signed 1latest 15 Dec 2023

Awarded to	Value	Date	Status
Post Office Limited	£39,900,000 †	—	Awarded

Contracts

Provision of a Front Office Counter Service · Post Office Limited
Signed
15 Dec 2023
Value
£39,900,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

Driver and Vehicle Licensing Agency

Contracting authorityCentral GovernmentNational or federal agency/officeGeneral public services Swansea, UKContact email

Bidders & participating suppliers

1 commercial party on the notice

Post Office LtdAwarded supplier London, UK

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.