Official UK procurement notice
Provision of Audience Research Services
Authority: National Galleries of Scotland
What is being bought
Published requirement descriptionThe National Galleries of Scotland is seeking to appoint a sole Service Provider for the Provision of Audience Research Services.
National Galleries Scotland (NGS) proudly displays collection artworks and exhibitions within three Galleries across four main sites - The Scottish National Gallery (SNG), The Scottish National Portrait Gallery (SNPG) and the Scottish National Gallery of Modern Art (SNGMA) (Modern One and Modern Two).
The Service Provider is required to conduct Audience Research to provide insight and analysis about both visitors and non-visitors in order to support the organisation's Key Performance Indicators (KPIs), special projects and inform organisation-wide strategic planning.
For full details of the Contract Requirements please refer to the associated Tender and Contract Documents.
There is no commitment to a volume of work. Under this agreement, no minimum workload is guaranteed. Services will be agreed to on an "as required" basis. The Tenderer will have no claim against NGS if they are not instructed to carry out any of the services.
The agreement will be non-exclusive i.e. NGS reserves the right, in certain circumstances, to procure out with the Contract Agreement, as and when required.
In the event of unsatisfactory performance by the successful Service Provider and the termination of the contract by either party, NGS reserves the right to negotiate the continuance of the services with the second and third placed Service Providers.
The Service Provider must have a clear understanding of the contract requirements and the organisational needs of NGS. As part of the tender exercise, the Service Provider must detail a robust, flexible methodology that will meet all data capture requirements.
- Recurrence: 2025 - 2027
CPV: Market research services
The lotProcurement structure
single lot · value publishedLot #1The procurement will be conducted through the use of the Open ProcedureAwardedRenewalPublished value£284,000
The procurement will be conducted through the use of the Open Procedure.
Service Providers must complete and submit both an SPD and tender response.
Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.
This procurement will utilise Scottish Government's Cyber Security Procurement Support Tool (CSPST). There are minimum requirements concerning Cyber Security for this contract to which a pass/fail will attach. Tenderers will be required to complete an online Supplier Assurance Questionnaire (SAQ) using the CSPST. A link to the CSPST can be found here: cyberassessment.gov.scot ↗
The questionnaire will be aligned to a Cyber Risk Profile that has been established for the contract, based on NGS's assessment of cyber risk.
For this contract, minimum requirements also include ISO 27001 (or equivalent) and Cyber Essentials Plus (or equivalent) accreditation. The Service Provider must already hold valid certification, or be willing to achieve such within 12 months of the contract award date.
Further details are set out in the procurement documents. A contract condition for this procurement requires the Tenderer to comply with the minimum security requirements. Additional information: All Tenderers will be invited to provide a presentation. Full details are provided in the Invitation to Tender (ITT) document. It is currently anticipated that presentations will take place during the week commencing 24th January 2022 (this date may be subject to change).
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 70
- Price: 30
- Suitability
Q4A1a 'Enrolment in a Relevant Professional Register', Q4A.2a 'Authorisation of Particular Organisation Needed' and Q4A.2b 'Membership of a Particular Organisation Needed' have been included in the SPD. Bidders must confirm whether this is applicable to them.
If applicable, each question will be scored on a Pass/Fail basis. If the Bidder is required by their country of establishment, to have enrolment in a Professional Register, authorisation and/or membership of a particular organisation that the Bidder has not attained, the response will be deemed a 'Fail'. Any Bidder scoring a 'Fail' mark will be disqualified from the competition.
- Economic & financial standing
The following selection criteria is listed within the SPD and will be scored on a Pass/Fail basis:
Q4B5a Insurance - Professional Risk Indemnity
Q4B5b Insurance - Employer's (Compulsory) Liability
Q4B5c Insurance - All other types listed
Q4B6 Other Economic or Financial Requirements
Minimum: Q4B.5a - It is a requirement of the contract that Bidders hold or commit to obtain prior to the commencement of any subsequent award of contract, the types and levels of insurance indicated below: Professional Risk Indemnity = 5,000,000 GBP This will be scored on a Pass/Fail basi… - Technical & professional ability
The following selection criteria is listed within the SPD:
Q4C.10 Subcontracting Proportion (Weighting 0% - NOT SCORED)
Q4D.1 Quality Assurance (including Health & Safety Procedures) & Q4D.2 Environmental Management are included under selection criteria but will be scored on a Pass/Fail basis, as detailed below.
Minimum: Q4C.10 - All information is contained within the online SPD. Q4D.1 Quality Assurance (including Health & Safety Procedures): all information in regard to minimum level(s) of standards required is contained within the online SPD. This will be scored on a Pass/Fail basis. If the Bi…
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · 2025 - 2027
- First published
- 16 Nov 2021, 12:45 GMT
- Last source update
- 7 Feb 2023, 08:48 GMT
- Award evaluation window
- 17 Jan 2022 – …
- Authority reference
670 215- FTS notice number
2023/S 000-003643- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02f71dFind a Tender
- Performance terms
As detailed in the Contract.
Publisher note: National Galleries Scotland reserves the right to cancel the procurement at any time and not award a Contract. The expenditure, work or effort undertaken by Tenderers prior to the Award of Contract is accordingly a matter solely for the commercial judgement of Tenderers. Late SPDs and tenders may not be considered by National Galleries Scotland. Tenderers must include within their tender return compliance with all legislation applicable at the date for return of tenders relating to COVID-19 restrictions, such as, but not limited to, "The Health Protection (Coronavirus) (Restrictions) (Scotland) Amendment (No.2) Regulations 2020" and details of any Notices issued by the HSE. (SC Ref:721516)
How it was run
Official noticeTender documents are also served through a separate tool: https://www.publiccontractsscotland.gov.uk ↗
- Submission deadline
- 17 Jan 2022, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 17 Jan 2022, 12:00 GMT
Timeline
17 Jan 2022 → 7 Feb 2023 · 3 dates- Submission deadline17 Jan 2022, 12:00 GMT
- Bids opened17 Jan 2022, 12:00 GMT
- Notice published7 Feb 2023, 08:48 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete7 Feb 2023, 08:48 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| BDRC Continental LimitedSME, Perspective Research Services LtdSMEjoint award | £293,700 † | — | Awarded |
Contracts
Contract 003643-2023-670 215-1 · BDRC Continental LimitedSME, Perspective Research Services LtdSME
- Signed
- 29 Jun 2022
- Value
- £293,700
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids · 1 electronic · 1 from abroad | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Edinburgh Sheriff CourtReview body
Bidders & participating suppliers
2 commercial parties on the notice- BDRC ContinentalAwarded supplier
- Perspective Research Services LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.