Provision of IT Hardware and Software Support Renewal

Official notice

Authority: HM Revenue & Customs (Central government)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: UK

Awarded value£984,248published contract · exc. VAT

Awarded 25 Jul 2025no call for competition

Awarded to British Telecommunications Limited

What is being bought

Published requirement description

Renewal contract for a performance monitoring and troubleshooting tool. This includes hardware licences support.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #1A performance monitoring and troubleshooting tool on a two-year contractAwarded

A performance monitoring and troubleshooting tool on a two-year contract. This includes hardware licences support.

Delivery: UK · HMRC Locations across the estate

Extensions: 1 permissible 12 month extension

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 1 Sept 2025, 16:07 BST
Last source update: 1 Sept 2025, 16:07 BST
Authority reference: SR2555933563
FTS notice number: 2025/S 000-052914
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: UK
Official registry OCID: ocds-h6vhtk-059195 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: This was a call-off procedure via a CCS Framework and therefore the award of contract without prior publication in the Official Journal of the European Union is lawful.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £984,2481 contract exc. VAT

Bids received 3

Contracts signed 1latest 25 Jul 2025

Awarded to	Value	Date	Status
British Telecommunications Limited	£984,248 †	—	Awarded

Contracts

Contract 052914-2025-1 · British Telecommunications Limited
Signed
25 Jul 2025
Value
£984,248
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
3bids · 3 electronic	0	—	—

Contracting authority & participating public bodies

HM Revenue & Customs

Contracting authorityCentral GovernmentNational or federal agency/officeGeneral public services 100 Parliament Street, London, London, SW1A2BQContact name, email, phone

Dispute resolution & review bodies

HMRCReview body London

Bidders & participating suppliers

1 commercial party on the notice

British Telecommunications LimitedAwarded supplierGB-COH: 100008 50 Leman Street, London, UK, E1 8HQ

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.