Provision of Training & Development Services

Support for an individuals' personal development through facilitation of bespoke services. Providers for Lot 1 should be able to demonstrate expertise in successfully delivering against the following service requirements, which include but not limited to, the following specialisms:

• Leadership
• Executive
• Working in Collaboration
• Effective Communication
• Individual upskilling

Support for individuals within organisational structures which deal with and have to respond to both skill and knowledge gaps within the emerging and evolving arena of people/population centric services. For example within health and social care organisations people are working in an ever changing landscape of needs and responsibilities, support from training and upskilling services under this lot will provide individuals with tools and techniques to effectively identify and implement positive change. Areas captured could include but not be limited to the following types of areas and outputs:

• Train the Trainer
• System Engagement
• System Learning
• Coordinated Care - Multidisciplinary Approach
• Communication & Listening
• Care Planning
• Leadership
• Performance
• Project & Procurement

• Medical Training
• Patient Experiences
• Human Factors (Simulation and Training)

Purpose: To provide new and accelerated learning or learning development through the application of neuroscience and other cognitive memory formation learning and retention, this could be in isolation or a collaboration of provider(s) awarded against the framework.

Principles underpinning the delivery of these services include, but are not limited to, the following:

• portfolio offering with a cost menu to facilitate specific content development,
• various mediums of deliver to include digital and e-learning
• bespoke and relevant content tailored to the person(s) or environment/organisation

ll patient safety incident investigation training suppliers need to comply with/uphold good practice system based patient safety incident investigation (PSII) methodology, as described by NHS England and NHS Improvement. This means compliance with PSII standards, supporting/ endorsing nationally recommended tools to support the for main phases of an investigation, and application of the national PSII reporting template (pending publication).

PSII standards, tools and templates improvement.nhs.uk/resources/patient-sa… ↗ -

SIF www.england.nhs.uk/patient-safety/serio… ↗

PSIRF www.england.nhs.uk/patient-safety/incid… ↗

Providers to this lot will be expected to provide clear understanding of the requirements, as well as be able to describe the principles, processes and expectations of national guidance for responding to patient safety incidents including the Serious Incident Framework (SIF,) and the Patient Safety Incident Response Framework (PSIRF) which will replace the SIF once fully tested.

As a minimum upskilling for Lots 4a to 4c should support the individual in a consistent and informed approach to reviewing and assessing from information gathered (at a point in time) where this suggests that practice or events:

• pose a potential threat to patient safety or work outside of acceptable practice guidelines and standards;
• expose individuals both professional, family or carer involved in supporting patients within and outside a healthcare environment to a threat of safety or unsafe practices;
• significantly undermine efficiency of services or care provision; and
• allows for risk in service costs/efficacy in a patient care pathway;

Supporting individuals to own skill sets which will help them in deciding if an investigation is a suitable outcome of the review/assess these elements in context will enable clear decision making on:

• areas of performance that are a concern;
• what should be included and excluded within the investigation;
• identify terms of reference; and
• set report expectations and requirements.

As part of the ongoing development in the health and social care arena the requirement for true collaboration and integrated services, support for individuals and organisations is becoming more relevant. For the NHS ICS Leaders and Independent Chairs for NHS England and NHS Improvement integrated care systems (ICS) and sustainability and transformation partnerships (STP) have responsibility for the future of the health and care systems within their region, to improve the health and care of the population covered by each respective system.

NHS England identifies this as "The Chair's role is to oversee greater partnership working between the NHS and local authorities, engaging with a range of stakeholders to maximise the benefits of collaborative working, shared decision making and effective governance.

In addition, the Chairs and Leads shape the approach to partnership development and help lead the way to improved health, care and wellbeing, so that people can live healthier lives and get the care and treatment they need, in the right place, at the right time.

Service provision under the framework will need to meet and support individuals in demonstrating achievement understanding of governance requirements applicable to them and the organisations they in turn serve".

It is intended that this lot will support individuals, as Leaders and Chairs, to help them lead and shape services and system development through relevant core upskilling approaches in the following areas as a minimum:

• Understanding the foundation of leadership and being accountable;
• Relevance and understanding of people centric services in conjunction to grouping services, pathway developments and consolidating needs and maximising resources; and

"outside the box" approaches in the following areas as a minimum:

• Techniques to broaden communication impact with compelling communication;
• Understand mechanisms for to grow relationships through partnerships and trust;
• Gain insight from collaborative learning put this into practice; and
• Leading transformational change.

Multi-disciplinary coaching and mentoring services, covering the supply of a broad range of consultancy and advisory services where the scope of the requirement covers at least 2 or more of the specialist areas covered in Lots 1-5, and or any other consultancy/advisory related services. This Lot would be used where the scope of the work involved was particularly wide ranging and broad in its nature such that the scope of the service required was not able to be procured solely under any one of the specialist individual Lots 1-6

Purpose: To support the development of core understanding and application of systems-based patient safety incident response in line with NHS guidance, based upon national and internationally recognised good practice. This should include:

General content

• Purpose of patient safety incident response
• Introduction to:

o Complex systems and system thinking

o Human Factors

• Just culture
• Involving staff in incident response
• Involving patients, families and carers in incident response, including duty of candour
• Developing safety actions and safety recommendations

To support the development of expert understanding and oversight of systems-based patient safety incident response in line with NHS guidance, based upon national and internationally recognised good practice.

Content includes:

• Purpose of patient safety incident response
• Introduction to complex systems, system thinking and human factors
• NHS PSIRF and associated documentation (PSIRP, PSII standards)
• How to support oversight systems and processes related to incident response
• How to maintain an open, transparent and improvement focused culture
• PSII commissioning and planning
• Identifying and supporting complex investigations spanning different organisational, care setting and stakeholder boundaries

To support the development of expertise in relation to involving patients, families, carers and staff when things go wrong. This is intended to support an open and transparent culture where those affected by patient safety incidents - including patients, families, carers and staff, are involved throughout the response focused on learning and improvement.

Content includes:

• Duty of candour and 'being open' principles
• Effective communication, including dealing with conflict and difficult conversations

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• Involvement throughout the incident response process, including first and last contact, interviews and ongoing communication
• Signposting and support: including loss, trauma and distress