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Published 15 Jul 2022, 15:36 BST

Official UK procurement notice

Rail Ombudsman Service · UK public procurement notice

Official notice

Authority: Office of Rail and Road (Central government)·Consortium: 3 public authorities

ServicesOpen procedureSME suitable
Sectors: Business Services & Consultancy (79) Delivery: UK
Awarded value£4,951,460published contract · exc. VAT
Submissions closed 13 Mar 2023awarded 22 May 2023
Awarded to Dispute Resolution Ombudsman

What is being bought

Published requirement description

The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features:

a. free to consumers;

b. an impartial arbitrator for firms and consumers in resolving disputes;

c. run on a not for profit basis;

d. issues decisions that are binding on firms but not consumers; and

e. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service.

CPV: Customer services

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedRenewal
Delivery: UK
Extensions: 5 year option period · There is an option to extend the initial contract period by a further 60 months (5 years).Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality: 70
  • Price: 30
Conditions of participation1
  • Suitability

    As described in the ITT.

What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
15 Jul 2022, 15:36 BST
Last source update
14 Jun 2023, 15:15 BST
Award evaluation window
13 Mar 2023 – …
FTS notice number
2023/S 000-016900
Classification (CPV)
Customer services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-0352a7 Find a Tender

Publisher note: Email address for Expressions of Interest: gayle.webster@orr.gov.uk

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail

Tender documents are also served through a separate tool: http://orr.bravosolution.co.uk ↗

Submission deadline
13 Mar 2023, 10:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
180 days from the deadline
Bids opened
13 Mar 2023, 10:01 GMT
Detailed submission instructions & authority contactsFrom official release

orr.bravosolution.co.uk ↗

Timeline

31 Oct 2022 → 14 Jun 2023 · 4 dates
  1. Next notice expected
    31 Oct 2022
  2. Submission deadline
    13 Mar 2023, 10:00 GMT
  3. Bids opened
    13 Mar 2023, 10:01 GMT
  4. Notice published
    14 Jun 2023, 15:15 BST

Notice history

6 events · 3 releases on Find a Tender · since 26 Jan 2023
  1. Status changed to active
    26 Jan 2023, 15:32 GMT
  2. Procurement method changed
    26 Jan 2023, 15:32 GMT
  3. Deadline published: 13 Mar 2023, 10:00 GMT
    26 Jan 2023, 15:32 GMT
  4. Buyer details updated
    26 Jan 2023, 15:32 GMT
  5. Status changed to complete
    14 Jun 2023, 15:15 BST
  6. Buyer details updated
    14 Jun 2023, 15:15 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £4,951,4601 contract exc. VAT
Bids received 11 from SMEs
Contracts signed 1latest 22 May 2023
Awarded toValueDateStatus
Dispute Resolution Ombudsman£4,951,460 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1bids · 1 electronic1——

Contracting authority & participating public bodies

2 public bodies on the notice

OFFICE OF RAIL AND ROAD

Contracting authorityCentral GovernmentMinistry or any other national or federal authority, including their regional or local subdivisionsRegulator Office of Rail and Road 25 Cabot Square, London, London, E144QAContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria