Official UK procurement notice
RBKC Out of Hours Call Centre Service
Authority: The Royal Borough of Kensington & Chelsea (Local council)
What is being bought
Published requirement descriptionThe Royal Borough of Kensington & Chelsea (RBKC) is inviting tenders from sufficiently experienced and qualified contractors for the provision of an out of hours call handling service. The delivery of the contract is anticipated to begin on or around Tuesday 22nd August 2023.
CPV: Call centre
The lotProcurement structure
single lot · value publishedLot #1A Service Contract will be awarded to one contractorRenewalPublished value£814,200
A Service Contract will be awarded to one contractor. The contract will be established for an initial duration of 36 months, with the option to extend for up to 24 further months at RBKC’s discretion.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Quality: 60
- Price: 40
- price: 40
Published award criteria (3)
- Quality: 60
- Price: 40
- Price: 40
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 80 of 140 points: a 10% discount moves about 8 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 9 Jun 2023, 15:57 BST
- Last source update
- 9 Jun 2023, 15:57 BST
- Award evaluation window
- 10 Jul 2023 – …
- Authority reference
PRJ_RBKC_20857- FTS notice number
2023/S 000-016471- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03d534Find a Tender
How it was run
Official notice- Submission deadline
- 10 Jul 2023, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 10 Jul 2023, 12:00 BST
Timeline
9 Jun 2023 → 10 Jul 2023 · 3 dates- Notice published9 Jun 2023, 15:57 BST
- Submission deadline10 Jul 2023, 12:00 BST
- Bids opened10 Jul 2023, 12:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Public Procurement Review ServiceReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Technical selection criteria
- Economic and financial selection criteria