RFI - Digital Engagement Platform

Official notice

Authority: H M REVENUE & CUSTOMS

Services

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: UK

Planned pipeline value£5,000,000pipeline notice, not a live tender

Tender notice expected 30 Sept 2022from the planned procurement notice

What is being bought

Published requirement description

The purpose of this market engagement exercise is to gain an insight from the market to inform our future requirements, for example - Artificial Intelligence (AI) capabilities, and to test our current requirements against what is available in the market.

HMRC's Digital Engagement Platform (DEP) already supports millions of customers through the provision of customer support by developing and optimising Digital Assistants/Conversational User interface and webchat capability and we'll soon be trialling asynchronous messaging (both technically and operationally). As part of HMRC's 'Digital First' Strategy, we will continue to transform how we engage with our customers and grow this capability - enabling self-service and digital containment to reduce telephony demand.

CPV: IT services: consulting, software development, Internet and support · Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1Planned

Delivery: UK

48000000 Software package and information systems

Procedure terms & legal framework

From the official record · publisher note attached

Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 15 Jul 2022, 15:13 BST
Last source update: 15 Jul 2022, 15:13 BST
Authority reference: SR1066565766
FTS notice number: 2022/S 000-019445
Classification (CPV): IT services: consulting, software development, Internet and supportSoftware package and information systems
Delivery area: UK
Official registry OCID: ocds-h6vhtk-03529d Find a Tender

Publisher note: Further details and registration for the pre-market engagement activity will be completed electronically though HMRC's SAP Ariba eSourcing tool. You will be required to advise your interest to matthew.taylor5@hmrc.gov.uk to be added to the Ariba event and complete a short questionnaire upon registration, via the Ariba system. Suppliers using HMRCs Ariba for the first time, will need to register at: http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full As part of the registration process you will receive a system generated email. Once you have obtained your account ID (AN) number, please email matthew.taylor5@hmrc.gov.uk with the following information: The contract title shown in Section II.1.1) Your organisation's HMRC SAP Ariba account ID

How it was run

Official notice

Submission deadline: —

Timeline

15 Jul 2022 → 30 Sept 2022 · 2 dates

Notice published
15 Jul 2022, 15:13 BST
Tender notice expected
30 Sept 2022, 00:00 BST

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

H M Revenue & Customs

Contracting authorityMinistry or any other national or federal authority, including their regional or local subdivisionsCustomer Digital Engagement Customs House Annexe, 20 Lower Thames Street, London, UK, EC3R6EEContact name, email

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.