Official UK procurement notice
Scotland's Railway - Customer Insights Framework
Authority: NETWORK RAIL INFRASTRUCTURE LIMITED (Central government)
What is being bought
Published requirement descriptionIt is expected that the successful tender will provide Scotland’s Railway with expertise and guidance on
developing the appropriate customer insight framework that enables us to create action plans to support the
identification of requirements to improve our offering as well as increasing passenger volumes across
our network, and ultimately drive towards a railway that will support the Scottish Government’s
ambitions for a carbon Net Zero society.
This insight will be available for the whole rail industry in Scotland, not only Network Rail, so an end to
end view of a passenger’s journey (or freight customers transportation of goods) is imperative.
CPV: Market and economic research; polling and statistics
The lotProcurement structure
single lot · no lot value publishedLot #1A Nil value framework will be procured under a measured term form of services agreementRenewal
A Nil value framework will be procured under a measured term form of services agreement. This will cover the entirety of the Scotland region and each commission contract is expected to gather and analyse customer insights within a particular geographical area within the country. Further detail is available within the procurement documents.
The framework is expected to run for three years, however an option for additional extensions totalling 5 years will be added to allow this service to run for longer if it is deemed necessary.
The value to go through the framework is expected to be in the region of £2.5m, to accommodate emerging scope the cap will be set at £4.5m
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Shortlisting
- Available within the procurement documents
- “Scotland's Railway - Customer Insights Framework” is a framework: the contest is a place on its panel, not a single contract.
Procedure terms & legal framework
From the official record- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 22 Dec 2021, 22:45 GMT
- Last source update
- 22 Dec 2021, 22:45 GMT
- FTS notice number
2021/S 000-032145- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-030508Find a Tender
How it was run
Official notice- Appointment period ends
- 31 Jan 2022, 08:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
Timeline
22 Dec 2021 → 11 Feb 2022 · 3 dates- Notice published22 Dec 2021, 22:45 GMT
- Admission / appointment period endsperiod end, not a bid countdown31 Jan 2022, 08:00 GMT
- Invitations to tender expected11 Feb 2022
Contracting authority & participating public bodies
Dispute resolution & review bodies
- The High Court of England and WalesReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria