Service Desk - IT & Estates

Official notice

Authority: Police And Crime Commissioner For Durham (Police & fire)

Below threshold - unknown

Sectors: Software Packages & ERP (48) Delivery: Delivery location not published

Awarded value£16,042published contract · exc. VAT

Awarded 1 Aug 2025

Awarded to SUNRISE SOFTWARE LIMITED

What is being bought

Published requirement description

A centralised solution to manage and automate requests, track IT operations, and deliver customer support.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

48517000 IT software package

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - unknown
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 2 Sept 2025, 11:41 BST
Last source update: 2 Sept 2025, 11:41 BST
Authority reference: ICT 162
FTS notice number: 2025/S 000-053092
Latest notice: Contract details notice (UK7)
Delivery area: Not published
Official registry OCID: ocds-h6vhtk-059202 Find a Tender

Notice history

1 event · 1 release on Find a Tender

Contract details notice published
2 Sept 2025, 11:41 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £16,0421 contract exc. VAT

Contracts signed 1latest 1 Aug 2025

Awarded to	Value	Date	Status
SUNRISE SOFTWARE LIMITEDSME	£16,042 †	—	Awarded

Contracts

Contract 1 · SUNRISE SOFTWARE LIMITEDSME
Signed
1 Aug 2025
Value
£16,042
Period
30 Aug 2025 – 29 Aug 2026
Status
active

Contracting authority & participating public bodies

Police And Crime Commissioner For Durham

Contracting authorityPublic authority - sub-central government GB-PPON: PMZV-7732-XXTT Police Headquarters, Aykley Heads, Durham, North East, DH1 5TTContact email

Bidders & participating suppliers

1 commercial party on the notice

SUNRISE SOFTWARE LIMITEDAwarded supplierGB-COH: 02972424GB-PPON: PJQW-3145-WCJJ 167-169 Great Portland Street, London, London, W1W 5PFContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender2 Sept 2025, 11:41 BST