Soft Market Test - Cloud-hosted Omnichannel Contact Centre Solution

Official notice

Authority: Torus62 Limited (Public body)

Services

Sectors: Business Services & Consultancy (79) Delivery: North West (UKD)

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected 16 Aug 2022from the planned procurement notice

What is being bought

Published requirement description

Torus are looking to implement a Cloud Omni-Channel Contact Centre platform to replace our existing on-premise contact centre solution.

Full details of the requirement can be found in the Soft Market Response document contained within the linked exercise.

CPV: Call centre · In information technology

The lotProcurement structure

single lot · no lot value published

Lot #1Planned

Delivery: North West · NORTH WEST (ENGLAND)

Procedure terms & legal framework

From the official record · publisher note attached

Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 16 Aug 2022, 12:05 BST
Last source update: 16 Aug 2022, 12:05 BST
FTS notice number: 2022/S 000-022586
Classification (CPV): Call centreIn information technology
Delivery area: North West (UKD)
Official registry OCID: ocds-h6vhtk-035ed9 Find a Tender

Publisher note: For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-St.Helens:-Call-centre./Q846ZMMR85 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/Q846ZMMR85 GO Reference: GO-2022816-PRO-20796871

How it was run

Official notice

Submission deadline: —

Timeline

16 Aug 2022 → 16 Aug 2022 · 2 dates

Tender notice expected
16 Aug 2022, 00:00 BST
Notice published
16 Aug 2022, 12:05 BST

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

Torus62 Ltd

Contracting authorityPublic bodyBody governed by public lawHousing and community amenities Helena Central, 4 Corporation Street, St.Helens, North West, WA9 1LDContact name, email, phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.