Official UK procurement notice
South Tees All Age Carers Support Service
Authority: Redcar and Cleveland Borough Council (Local council)·Consortium: 2 public authorities
What is being bought3 lots · detail below
Published requirement descriptionRedcar & Cleveland Borough Council and Middlesbrough Council are commissioning an All Age Carers Support Service to support unpaid carers across the South Tees area. The service will be designed to meet the needs of adult carers, young carers and carers supporting people living with dementia.
The overarching aim of the service is to ensure carers can access timely, appropriate and preventative support that promotes their health, wellbeing and resilience, enabling them to sustain their caring role where appropriate.
The future service is expected to contribute to delivery of the Councils' statutory duties under the Care Act 2014 and the Children and Families Act 2014, ensuring carers have access to high-quality information, advice, and support that is accessible and proportionate to their needs.
The contract will comprise three lots as follows:
Lot 1: Adult Carers Core Service
A single-provider service delivering information and advice, outreach within primary and secondary healthcare settings, mental health support for carers, and opportunities for peer support.
Lot 2: Young Carers Core Service
A single-provider service focused on the identification of young carers, provision of tailored support, delivery of whole-family approaches, and assistance with educational achievement and personal development.
Lot 3: Dementia Carers Support and Advisory Service
A single-provider specialist service offering advice, guidance, training, and targeted support for carers of individuals living with dementia.
Together, these services will provide a comprehensive support offer for unpaid carers across South Tees, helping to improve outcomes for carers while enabling them to maintain their caring responsibilities safely and effectively.
The contract period is for an initial duration of 4 years, plus an optional 1 x 48 month optional extension period.
- The authority expects to re-tender this requirement around 15 Sept 2034, 23:59 BST.
CPV: Health and social work services
How this framework works
From the published notice- Framework period
- 4 yrs · up to 8 yrs from 1 Apr 2027
Lots and requirements (3)Procurement structure
3 lots · all with a published value · same conditions of participation on every lot · same evaluation weights on every lotLot #1Adult Carers Core ServiceRenewalPublished value£4,384,198
A single-provider service delivering information and advice, outreach within primary and secondary healthcare settings, mental health support for carers, and opportunities for peer support.
- Economic & financial standing
Conditions of Participation are included in the
Invitation To Tender, and include:
- Financial Capacity
- Insurance
- Data Protection
- Health & Safety
- Equality Legislation
Please see tender for full details
- Technical & professional ability
Conditions of Participation are included in the
Invitation To Tender, and include:
- Information Security
Please see tender for full details
Lot #2Young Carer Core ServiceRenewalPublished value£1,913,328
A single-provider service focused on the identification of young carers, provision of tailored support, delivery of whole-family approaches, and assistance with educational achievement and personal development.
- Economic & financial standing
Conditions of Participation are included in the
Invitation To Tender, and include:
- Financial Capacity
- Insurance
- Data Protection
- Health & Safety
- Equality Legislation
Please see tender for full details
- Technical & professional ability
Conditions of Participation are included in the
Invitation To Tender, and include:
- Information Security
Please see tender for full details
Lot #3Dementia Carers Support and Advisory ServiceRenewalPublished value£800,000
A single-provider specialist service offering advice, guidance, training, and targeted support for carers of individuals living with dementia.
- Economic & financial standing
Conditions of Participation are included in the
Invitation To Tender, and include:
- Financial Capacity
- Insurance
- Data Protection
- Health & Safety
- Equality Legislation
Please see tender for full details
- Technical & professional ability
Conditions of Participation are included in the
Invitation To Tender, and include:
- Information Security
Please see tender for full details
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (4)
- Service Model and Operational Delivery: 30%
- Governance and Quality: 30%
- Communication and Engagement: 30%
- Social Value TOMs: 10%
Published award criteria (4)
- Service Model and Operational Delivery: Describe your operating model for delivering the Adult Carers Core Service, demonstrating how you will meet the requirements set out in the specification. Your response should include, but is not limited to the following: • A clear description of your service methodology, including your understanding of the needs and challenges faced by adult carers, and how you will deliver services effectively across South Tees. • An overview of your organisation's skills, knowledge and experience relevant to delivering this service. • Details of the support you will provide to carers under each element of the service, including a clearly defined pathway illustrating the carer journey. • A description of your proposed staffing structure and available resources.
- Governance and Quality: Detail your approach to governance and quality assurance, ensuring the service delivers meaningful outcomes for unpaid carers. Your response should include but is not limited to: • How you will measure impact, including improvements to: o Carer wellbeing o Confidence and ability to manage their caring role o Ability to sustain caring, where appropriate • How outcomes for carers contribute to stability and quality of life for the person they support. • Systems for monitoring, reporting, and continuous improvement. • How you will ensure accountability and transparency. • Safeguarding arrangements, recognising the needs and risks relating to both carers and the people they support.
- Communication and Engagement: Explain how you will engage unpaid carers and develop effective collaborative approaches across South Tees. Your response should include but not be limited to: • How you will raise awareness of the service and proactively reach unpaid carers, including those who may not identify themselves as carers or are less visible. • How you will ensure carers' voices and lived experience inform service delivery, evaluation, and continuous improvement. • How you will incorporate feedback from carers, and where appropriate from the people they support. • Your approach to partnership working to ensure joined-up, holistic support for carers and the people they support. • How you will work collaboratively with providers delivering other lots within the South Tees Carers Service.
- Social Value TOMs: Social Value Part A - Calculator (2%) Social Value Part B - Method Statement (8%)
- Economic & financial standing
Conditions of Participation are included in the
Invitation To Tender, and include:
- Financial Capacity
- Insurance
- Data Protection
- Health & Safety
- Equality Legislation
Please see tender for full details
- Technical & professional ability
Conditions of Participation are included in the
Invitation To Tender, and include:
- Information Security
Please see tender for full details
- “South Tees All Age Carers Support Service” is a framework: the contest is a place on its panel, not a single contract.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 15 Sept 2034
- First published
- 18 May 2026, 08:43 BST
- Last source update
- 16 Sept 2026, 07:29 BST
- Award evaluation window
- Submission end – 10 Feb 2027
- Authority reference
OPEN20261763- FTS notice number
2026/S 000-087525- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-069aa8Find a Tender
How it was run
Official notice- Appointment period ends
- 16 Oct 2026, 14:00 BST
- Clarification deadline
- 9 Oct 2026, 16:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Please be advised that Redcar & Cleveland Borough Council are conducting this procurement via Open (www.open.uk.org ↗
If you go to Browse Opportunities at the top of the page and Filter on Redcar and Cleveland Borough Council you can then search for this opportunity. Tenders must be
submitted via the Open system.
If you require time-critical assistance on submitting your response, please contact the Open Support Team open.support@nepo.org
For non-time critical issues, such as passwords, general account queries and location of information please visit Open hub via
www.open-hub.org/how-to-guides/(https… ↗ (www.open-hub.org/how-to-guides/ ↗ (www.open-hub.org/how-to-guides/ ↗)) or seek
support from open.support@nepo.org.
PLEASE NOTE: The system is accessible 24/7
however, technical support is only available
Monday - Thursday 8:30am-5:00pm, Friday 8:30am-4:30pm
Timeline
18 May 2026 → 1 Apr 2027 · 8 dates- Planning notice published163 days ago18 May 2026, 08:43 BST
- Market engagement67 days ago21 Aug 2026, 23:59 BST
The purpose of this Market Engagement is to inform providers of the forthcoming procurement process, which is anticipated to commence in early September 2026. This event will provide information on service provision and the intended procurement process.
The session will include a single market engagement presentation delivered via Microsoft Teams at 10.00 am on Wednesday 19 August 2026 during which an overview of the proposed service model, emerging priorities and procurement intentions will be shared.
To book on to the session please email procurement@redcar-cleveland.gov.uk by no later than 14.00 hrs on Friday 14 August 2026, providing an email address(s) for attendees. A Teams meeting invite will then be sent out on Monday 17 August.
There will be no opportunity to ask questions during the session itself. Providers will instead be invited to submit any questions following the event via a dedicated email address. Responses to all questions received will be shared via the OPEN e-tendering system to ensure transparency and equal access to information.
Providers should therefore ensure they are registered on the OPEN e-tendering system, you can register free of charge at www.open-uk.org ↗.
- Next notice expected50 days ago7 Sept 2026, 23:59 BST
- Tender notice published42 days ago15 Sept 2026, 19:52 BST
- Clarification questions by18 days ago9 Oct 2026, 16:00 BST
- Admission / appointment period ends12 days ago · period end, not a bid countdown16 Oct 2026, 14:00 BST
- Today28 Oct 2026
- Award decision expected byin 105 days10 Feb 2027, 23:59 GMT
- Contract startsin 154 days1 Apr 2027, 00:00 BST
Notice history
9 events · 5 releases on Find a Tender · since 18 May 2026- Pipeline notice published18 May 2026, 08:43 BSTUK1
- Pipeline notice published3 Aug 2026, 13:12 BSTUK1
- Published value updated to £7,000,0003 Aug 2026, 13:12 BSTwas £4,000,000
- Preliminary market engagement notice published3 Aug 2026, 13:27 BSTUK2
- Tender notice published15 Sept 2026, 19:52 BSTUK4
- Published value updated to £7,097,52615 Sept 2026, 19:52 BSTwas £7,000,000
- Status changed to active15 Sept 2026, 19:52 BST
- Deadline published: 16 Oct 2026, 14:00 BST15 Sept 2026, 19:52 BST
- Tender notice published16 Sept 2026, 07:29 BSTUK4
Published amendments (2)
The value of the procurement has been updated to include both Local Authorities spend and the estimated publication date has been amended.
Amended a spelling error in the title of the procurement.
Routine re-releases (5)
- 2026-08: 1 release · 3 Aug 2026
- 2026-05: 1 release · 18 May 2026
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Middlesbrough CouncilContracting authorityPublic authority - sub-central government
Official documents & specifications (5)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender