Stations Wayfinding Signage · UK public procurement notice

Network Rail is committed to improving the built quality of its stations, premises and built infrastructure across the UK, principally through the early project adoption of clear quality guidelines illustrating best practice principles and providing benchmarked standards of good design. Networks Rail’s goal beyond this is to establish a legible and consistent NR design identity through standardised elements, materials, detailing and graphic language.

Network Rail requires a Provider to provide comprehensive Wayfinding & Signage Design & Supply Services under a contract to ensure consistency, accessibility, and safety across the network. The services provided under this contract will support the efficient navigation of all station users, including passengers, staff, and other stakeholders, in line with the Network Rail Wayfinding Guidance Manual NR/GN/CIV/300/01 and Network Rail Assurance Wayfinding process NR/L2/CIV/150.

The scope for this piece of work, which has been agreed with the project team, is:

1. Signage Design

a) Design of all types of signage including but not limited to directional signs, information signs, safety signs, and regulatory signs.

b) Compliance with Network Rail or Great British Railways branding and accessibility guidelines in accordance with the following standards: NR/L2/CIV/150 and NR/GN/CIV/300/01.

c) Consideration of sustainability and environmental factors, ensuring materials and designs are durable, recyclable and generally suitable for the relevant location.

d) Design compliant integration of digital and interactive signage where applicable.

2. Signage Supply & Installation

a) Procurement and supply of signage materials in accordance with the agreed designs.

b) Coordination of installation services, ensuring minimal disruption to operational activities.

c) Rigid adherence to compliant to UK H&S legislation and NR H&S policy during the installation process.

d) Quality assurance and post-installation checks to ensure correct placement and functionality.

3. Maintenance and Updates

a) Provision of ongoing repair services.

b) Regular audits and updates to reflect any changes in the environment or operational requirements.

c) Responsiveness to ad-hoc requests for signage updates or replacements.

4. Compliance & Quality Assurance

a) Ensuring all signage complies with NR/L2/CIV/150 and NR/GN/CIV/300/01, as well as other relevant legal and regulatory standards.

b) Regular review and reporting on compliance with Network Rail’s wayfinding and signage policies.

c) Implementation of quality control processes to ensure the highest standards of design, supply, and installation.

d) Adherence to all Health & Safety requirements for personnel involved in the design, fabrication and installation of signage and wayfinding systems for Network Rail.