Support to deliver a focused, operational review-Long-Term Care & Support Service in Medway Council

PCH wish to procure an operational review of the Long-term care and Support Service on behalf of Medway council to enable

• A clear understanding of why the large backlog of reviews persists (further described below)
• Evidence-based options to restore compliance and performance and variability of experience
• A realistic plan to reduce the backlog at pace
• Improved workforce deployment and operational grip
• Reduced statutory and regulatory risk

This work aims to provide an understanding of the issues causing the backlog, a number of options for improving the situation and reduce the risk of Statutory non-compliance and poor experiences of residents of Medway.

We require an experienced contractor that can work alongside Medway’s Leadership and PCH to develop and deliver a focused, time-limited operational review of the Long-Term Care & Support Service

Outputs.

There will be a mid-point report, which will alert Medway to any early findings.

In addition, there will be a final report (in a format to be agreed with Medway and PCH) that will cover:

• An evidence based and detailed assessment of the root causes of backlogs
• An assessment of workforce deployment and whether it could be improved
• An assessment of whether management oversight is sufficient and how it can be improved
• A rigorous testing of current plans to address the backlogs and their likelihood to succeed (including the impact and risk of transferring staff to the Targeted Review Team)
• An assessment of statutory and regulatory risk (including DOLS)
• A set of recommendations that bring together findings and maps out a proposed plan.

You will need to demonstrate with evidence that you meet the below mandatory criteria.

• Senior level experience of adult social care
• Previous relevant experience and understanding of statutory guidance and regulations in adult social care that are relevant to this task
• Previous relevant experience of data analysis, process flow and causal analysis within a similar environment and task

In less than 600 words please describe, with examples, how you would:

• Devise the methodology for this task
• Present the outline methodology including what you believe to be the key issues and risks
• Describe how you would present a final report that was of immediate use to Medway (what aspects would be essential and how might you do this?)

Your tender documents along with other completed documents as requested in the ITT will need to be submitted on the Panacea procurement portal before the closure date.