Find a TenderAwarded without competition

Published 29 Oct 2026, 12:34 GMT

Official UK procurement notice

TELEPHONY MODERNISATION SUBSCRIPTION RENEWAL

Official notice

Authority: Hywel Dda University Health Board (Education)

GoodsAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48)Postal and telecommunications services (64) Delivery: Wales (UKL14)

Awarded value£999,981published contract · exc. VAT

Awarded 29 Sept 2026no call for competition

Awarded to Maintel Europe Ltd

What is being bought

Published requirement description

Hywel Dda University Health Board has awarded a contract to Maintel Europe Limited for the renewal of its Telephony Modernisation Subscription Service via a direct call-off under the Crown Commercial Services (CCS) Network Services 3 Framework Agreement.

The contract supports approximately 6,000 telephony devices across the Health Board through a fully managed, cloud-hosted Mitel telephony platform, including hosting, maintenance, disaster recovery, business continuity, performance monitoring, capacity management and technical support.

The award will maintain continuity of this critical service whilst the remaining elements of the telephony modernisation programme are completed

CPV: Networking, Internet and intranet software package · Telecommunication services except telephone and data transmission services

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: Wales

48200000 Networking, Internet and intranet software package 64220000 Telecommunication services except telephone and data transmission services

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 29 Oct 2026, 12:34 GMT
Last source update: 29 Oct 2026, 12:34 GMT
Authority reference: P0163B - HDDA-DCO-63717
FTS notice number: 2026/S 000-102586
Classification (CPV): Networking, Internet and intranet software packageTelecommunication services except telephone and data transmission services
Delivery area: Wales (UKL14)
Official registry OCID: ocds-h6vhtk-079371 Find a Tender

Why no open competition: The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
Published justification: This exercise was completed via the Crown Commercial Services (CCS) Network Services 3 Framework Agreement.

Publisher note: (WA Ref:172542)

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £999,9811 contract exc. VAT

Bids received 1

Contracts signed 1latest 29 Sept 2026

Awarded to	Value	Date	Status
Maintel Europe Ltd	£999,981 †	—	Awarded

Contracts

Contract 102586-2026-P0163B - HDDA-DCO-63717-1 · Maintel Europe Ltd
Signed
29 Sept 2026
Value
£999,981
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 1 electronic	0	—	—

Contracting authority & participating public bodies

Hywel Dda University Health Board

Contracting authorityEducationBody governed by public lawHealth Corporate Office, Second Floor, Block C, Government Buildings, Picton Terrace,, Carmarthen, UK, SA31 3BTContact name, email, phone

Dispute resolution & review bodies

High CourtReview body LondonContact phone

Bidders & participating suppliers

1 commercial party on the notice

MAINTEL EUROPE LIMITEDAwarded supplier 5th Floor Landmark House, 69 Leadenhall Street, London, London, EC3A2BGContact phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.