Official UK procurement notice
Tenants Satisfaction Survey Services
Authority: Thurrock Council (Local council)
What is being bought
Published requirement descriptionThe Council’s Housing service regularly engages with tenants to gain valuable feedback relating to the services it delivers. This feedback allows us to assess the performance of both Contractors and internal teams within the Housing Service and make changes to service delivery to improve services for residents.Thurrock Council is seeking to appoint a single, suitably qualified and experienced service provider, who has experience with carrying out telephone surveys for Housing related services.
CPV: Market and economic research; polling and statistics
The lotProcurement structure
single lot · no lot value publishedLot #1This procurement exercise is to commission a contract for telephone interviews to be…
This procurement exercise is to commission a contract for telephone interviews to be conducted by an independent organisation to gauge resident satisfaction with services provided by the Housing Department.The Housing department regularly consults with residents to gain valuable feedback regarding repairs, work completed on the Transforming Homes programme, leasehold services, general tenant satisfaction and satisfaction with the sign up process for new tenancies. This feedback allows us to assess the performance of both contractors and internal teams within the Housing Service and drive service improvements
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 7 Jun 2021, 14:35 BST
- Last source update
- 7 Jun 2021, 14:35 BST
- Award evaluation window
- 12 Jul 2021 – …
- Authority reference
PS-2021-135- FTS notice number
2021/S 000-012678- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02b8f7Find a Tender
How it was run
Official notice- Submission deadline
- 12 Jul 2021, 12:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
- Bids opened
- 12 Jul 2021, 00:00 BST
Timeline
7 Jun 2021 → 12 Jul 2021 · 3 dates- Notice published7 Jun 2021, 14:35 BST
- Bids opened12 Jul 2021, 00:00 BST
- Submission deadline12 Jul 2021, 12:00 BST
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria