Travel, Taxi and Logistic Courier Services (SBS10527)

NHS Shared Business Services is proposing the creation of a Framework covering Taxi Services, Courier Services, and Corporate Travel.

We have recently published a tender for Transportation and Travel Services for Health, which covers Non-Emergency Patient Transport (NEPTS). This new framework is intended to complement that tender by offering additional transport and travel solutions.

Our aim is to provide an integrated solution for Taxi Services, Courier Services, and Corporate Travel, supporting:

• Healthcare logistics, including patient and staff transport
• Collection and delivery of medical supplies and equipment
• Business travel for healthcare professionals

This framework will help NHS trusts and other public sector organisations address logistical challenges while ensuring that services are delivered efficiently, cost-effectively, and in alignment with NHS sustainability objectives.

Proposed Lot Structure

• Lot 1: Nationwide Taxi and Pre-Hired Services

This lot will provide a nationwide taxi service, requiring awarded providers to offer a comprehensive booking and management system covering all regions of the UK.

• Lot 2: Taxi Marketplace

This lot will provide a Marketplace platform, enabling approved organisations to book and manage taxi services while accessing a supply chain of local SME taxi firms.

• Lot 3: Corporate Business Travel

This lot will provide booking and management platforms for business travel, including rail, hotel, and other corporate travel services.

• Lot 4: Courier Services

This lot will provide a Marketplace platform for booking and managing generic courier services. The awarded supplier will offer a supply chain of approved courier providers, accessible through the Marketplace platform. It will cover:

• General documentation and mail
• General office supplies and equipment
• Non-specialist parcels
• General retail and-ecommerce orders
• Lot 5: Health-Specific Courier Services

This lot will provider courier services providers who can deliver health-specific requirements, including:

• Medical Specimens and Pathology Samples
• Medical Equipment and Devices
• Blood and tissue specimens
• Medication and Pharmaceuticals (including controlled substances)
• Blood (including plasma and platelets for transfusion)
• Organs and Tissues

The services will be supplied through a Framework that allows NHS Trusts (and wider public sector where applicable) access to a range of pre-approved service providers. The providers will be awarded based on their ability to meet strict quality standards, value for money and their social value outlooks.