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Published 17 Apr 2026, 13:57 BST

Official UK procurement notice

UK_1184- UX Research and Digital Design services

Official notice

Authority: British Council (Local council)

ServicesOpen procedureAbove thresholdSME suitableVCSE suitable
Sectors: IT Services & Software (72) Delivery: Delivery location not published
Published estimate£800,000≈ £800k / year · £800,000 inc. VAT
Submissions closed 14 May 2026
Contract term 1 yrends 7 Jun 2027 · up to 7 Jun 2030 with extensions · starts 8 Jun 2026

What is being bought

Published requirement description

The British Council is seeking to appoint a single supplier to provide UX research, information architecture, and digital design services.

The appointed supplier will deliver specialist UX and design services to support a rolling programme of enhancements, including UX audits, user research, usability testing, information architecture improvements, wireframing, prototyping, accessible and responsive UI design, design system development, and developer handover documentation.

The website is built using Craft CMS and all design outputs must be compatible with the existing CMS architecture, supporting modular, scalable, and reusable components. Work will be commissioned on a project or call-off basis in line with agreed governance and business priorities.

The objectives of this engagement are to improve user experience and clarity across key journeys, strengthen accessibility compliance (including WCAG 2.2 AA), increase engagement and conversion performance, ensure sustainable and future-proof design solutions, and enable effective collaboration across internal teams and external partners.

CPV: Computer audit consultancy and hardware consultancy services · Computer hardware acceptance testing consultancy services · Custom software development services · Software-related services · Systems analysis and programming services

The lotProcurement structure

single lot · value published
Lot #1Renewal 1 yrSMEVCSEPublished value£800,000
Contract period: 8 Jun 2026 – 7 Jun 2027 (1 yr) · up to 7 Jun 2030 with extensionsValue: £800,000 exc. VAT · £800,000 inc. VAT
Eligibility: SME eligibleVCSE eligible
Extensions: 3 1 year extension options (1+1+1).
72140000 Computer hardware acceptance testing consultancy services72150000 Computer audit consultancy and hardware consultancy services72230000 Custom software development services72240000 Systems analysis and programming services72260000 Software-related services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
  • Award Criteria: Please see award criteria in the ITT.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
17 Apr 2026, 13:57 BST
Last source update
30 Apr 2026, 11:17 BST
Award evaluation window
Submission end – 25 May 2026
FTS notice number
2026/S 000-035227
Latest notice
Tender notice (UK4)
Classification (CPV)
Computer audit consultancy and hardware consultancy servicesComputer hardware acceptance testing consultancy servicesCustom software development servicesSoftware-related servicesSystems analysis and programming services
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-06855a Find a Tender

How it was run

Official notice
Run through: TCS TAP eSourcing
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free
Submission deadline
14 May 2026, 12:00 BST
Clarification deadline
29 Apr 2026, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

tap.tcsapps.com/tap2/ ↗

Timeline

17 Apr 2026 → 8 Jun 2026 · 6 dates
  1. Tender notice published194 days ago
    17 Apr 2026, 13:57 BST
  2. Clarification questions by182 days ago
    29 Apr 2026, 12:00 BST
  3. Latest notice published181 days ago
    30 Apr 2026, 11:17 BST
  4. Submission deadline167 days ago
    14 May 2026, 12:00 BST
  5. Award decision expected by156 days ago
    25 May 2026, 23:59 BST
  6. Contract starts143 days ago
    8 Jun 2026, 00:00 BST

Notice history

3 events · 2 releases on Find a Tender · since 17 Apr 2026
  1. Tender notice published
    17 Apr 2026, 13:57 BST
    UK4
  2. Tender notice published
    30 Apr 2026, 11:17 BST
    UK4
  3. Deadline moved to 14 May 2026, 12:00 BST
    30 Apr 2026, 11:17 BST
    +1 days · was 13 May 2026, 12:00 BST

Contracting authority & participating public bodies

BRITISH COUNCIL(THE)

Contracting authorityPublic authority - sub-central government GB-COH: RC000060 · GB-PPON: PHTN-1551-GCQH 1 Redman Place, Stratford,, London, London, E20 1JQContact email

Official documents & specifications (3)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender