Unified Communications and Contact Centre Solution

Official notice

Authority: Trafford Council (Local council)

ServicesAbove threshold

Sectors: IT Services & Software (72) Delivery: North West (UKD3)

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected Date not publishedfrom the planned procurement notice

Contract term 5 yrsends 8 Jan 2031 · starts 9 Jan 2026

What is being bought

Published requirement description

Trafford Council are looking to identify and engage a strategic partner to deliver a secure, robust, and future-ready Unified Communications (UC) and Contact Centre solution.

The solution must support Trafford Councils ambition to enhance resident engagement, streamline internal communications, and integrate seamlessly with their corporate digital platforms.

Further details can be found within the attached market engagement brief on The Chest / Proactis -

Project information - DN791882

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #1Planned 5 yrs

Contract period: 9 Jan 2026 – 8 Jan 2031 (5 yrs)

Delivery: North West

72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record

Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 24 Sept 2025, 15:54 BST
Last source update: 24 Sept 2025, 15:54 BST
FTS notice number: 2025/S 000-059394
Latest notice: Preliminary market engagement notice (UK2)
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: North West (UKD3)
Official registry OCID: ocds-h6vhtk-05a165 Find a Tender

How it was run

Official notice

Submission deadline: —

Timeline

24 Sept 2025 → 9 Jan 2026 · 3 dates

Planning notice published397 days ago
24 Sept 2025, 15:54 BST
Market engagement374 days ago
17 Oct 2025, 23:59 BST
Further details can be obtained by accessing the project information contained on The Chest / Proactis as per Project information - DN791882
Contract starts291 days ago
9 Jan 2026

Notice history

1 event · 1 release on Find a Tender

Preliminary market engagement notice published
24 Sept 2025, 15:54 BST
UK2

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

Trafford Council

Contracting authorityPublic authority - sub-central government GB-PPON: PGZW-1429-QQZQ Trafford Town Hall, Talbot Road, Manchester, North West, M32 0THContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender24 Sept 2025, 15:54 BST