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Published 19 May 2026, 14:10 BST

Official UK procurement notice

Wales Hate Support Centre

Official notice Competition analysis

Authority: Llywodraeth Cymru / Welsh Government (Central government)

ServicesOpen procedureAbove thresholdSME suitableVCSE suitable
Sectors: Business Services & Consultancy (79)Health & Social Care (85)Community & Cultural Services (98) Delivery: UK
Published estimate£3,660,000≈ £915k / year · £4,392,000 inc. VAT · 1 value update
Submission deadline 23 Nov 202614:00 GMT · 26 days left
Clarification cut-off 16 Nov 202614:00 GMT · questions to the authority
Contract term 4 yrsends 31 Mar 2031 · up to 31 Mar 2035 with extensions · starts 1 Apr 2027

What is being bought

Published requirement description

The Welsh Government is seeking to procure a new hate crime support and advocacy service from 1 April 2027, replacing the current Wales Hate Support Centre contract that has been funded since April 2022. Although criminal justice is reserved to the UK Government, the Welsh Government is responsible for a range of devolved public services that interact with the justice system and therefore has a key role in supporting victims of hate crime.There is a strong and sustained need for the service. Hate crime recorded by Welsh police has more than tripled since 2011-12, rising from 1,809 to 5,929 incidents, and the latest statistics show a 5% increase in hate crime across Wales in 2024-25, compared with a 2% increase across England and Wales overall.

Hate crime can have significant and long-lasting effects on victims, including fear, anxiety, trauma, isolation, and loss of confidence. The impact also extends to families, carers, friends, and wider communities, potentially damaging community cohesion and increasing tensions. The contract will be delivered during a period of significant legislative change, including the introduction of the Crime and Policing Act 2026, which will strengthen and expand hate crime protections. It will also support the Welsh Government's commitment to improve hate crime reporting and victim support, ensuring incidents are addressed effectively and victims receive appropriate support.

The Client intends to award a 4-year contract to deliver the Wales Hate Support Centre to provide free and accessible support and advocacy to victims of hate crime across Wales. The contract must also deliver a programme of training and engagement with a focus on raising awareness of hate crime and hate prevention. The contract includes an option of a 4 year extension. A budget range of £1.66m - £1.83m excluding VAT is available for the purposes of this contract and over the initial 4 year contract period. If invoked, The Client will make a further budget of £1.66m - £1.83m excluding VAT for the 4 year extension period.

CPV: Health and social work services · Office-support services · Other community, social and personal services · Social services

The lotProcurement structure

single lot · value published
Lot #1Renewal 4 yrsSMEVCSEPublished value£3,660,000
Contract period: 1 Apr 2027 – 31 Mar 2031 (4 yrs) · up to 31 Mar 2035 with extensionsValue: £3,660,000 exc. VAT · £4,392,000 inc. VAT
Delivery: UKEligibility: SME eligibleVCSE eligibleTurnover guideline: ~£1,828,747/yr≈ 2× annual value
Extensions: The Contract can only be extended in accordance with Condition 3 (Commencement and Duration) of the Welsh Government’s Standard Conditions of Contract for Services. Any extension shall be at the sole discretion of the Client and will be subject to: a. satisfactory Contractor performance; b. the continued availability of funding and approved budget; c. an ongoing policy and operational need for the Services; and d. all necessary internal, financial and governance approvals. Any extension, or variation to these dates Any variation to these dates must be agreed in writing by the Client and the successful Bidder in accordance with the Welsh Government’s Standard Conditions of Contract for Services.
79500000 Office-support services85000000 Health and social work services85320000 Social services98000000 Other community, social and personal services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Please see tender documentation for further information.

  • Technical & professional ability

    Please see tender documentation for further information.

Who is likely to bid for this lot ↓

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids are scored
Quality: 80%Price: 20%
Published sub-criteria (2)
  • Technical Evaluation Crteria: 80%
  • Commercial Evaluation Criteria: 20%
Published award criteria (2)
  • Technical Evaluation Crteria: Q1 - Expertise - Demonstrate how your expertise in responding to hate crime in Wales will enable you to meet the aims and objectives of the contract. 25% Q2 - Service Delivery Methodology - Demonstrate how you will deliver the service requirements to support victims over the duration of the contract. 30% Q3 - Engagement and Communication - Demonstrate how you will ensure the service works effectively with partners to provide support for victims.20% Q4 - Social Value – Evidence a plan to deliver Community Benefits and Social Value over the duration of the contract.5%
  • Commercial Evaluation Criteria: Submit a completed Commercial Response Template – Lowest price scores full marks.
Conditions of participation2
  • Economic & financial standing

    Please see tender documentation for further information.

  • Technical & professional ability

    Please see tender documentation for further information.

What this means for your bid
  • Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
  • Turnover usually expected at this size: about £1,828,747 (twice the annual value).

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula. Turnover is an indicative market norm (≈2× annual value), not a published condition.

Competition analysis · published record, not a forecast of who will bid

How Llywodraeth Cymru / Welsh Government buys Social services (CPV 8532), and who usually turns up

Llywodraeth Cymru / Welsh Government’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Social services (CPV 8532) →

1

How the contest usually goes

Winner shares use published awards; bid and price charts use contested lots.

Question for the bid
This buyerLlywodraeth Cymru / Welsh Government · division 85
The marketSocial services (CPV 8532) · UK-wide
What to do with it
How often do SMEs win?
i

How often small and medium firms win.

Share of awards where the winner’s size is known.

The counts under this question show how many awards have a known supplier size.

Last 36 months.

Buyer: 1 of 2 known-size awards · market: CPV 8532 · UK-wide, n=781
1 of 258%

Small firms have won here. Neither number says whether you qualify; it describes who has been winning.

How often do local suppliers win?
i

How often local firms win similar work.

Winners with a registered address in the delivery region, out of awards with a known address.

Local means the winner is registered in the region where that award was delivered.

A local branch does not count if the registered address is elsewhere.

Last 36 months.

Buyer: 2 of 5 known-location awards · market: CPV 8532 · UK-wide, n=989
40%80%

Most of this buyer’s recorded winners were registered outside the region where that award was delivered.

How long to a decision?
i

How long buyers here take to decide after bids close.

Middle value in days from the bid deadline to the award date, on competitions that published both.

Only decided tenders count, so slow ones still waiting are not in.

Last 36 months.

Buyer: 4 decided notices · market: CPV 8532 · UK-wide, n=60
44 days45 days

Half of these awards have an award date within 44 days of the bid deadline.

How often single-bid or direct?
i

How often work is awarded with no recorded rival.

Direct awards and tenders where every published lot count shows one bid.

Both shares are minimums: some awards have no bid count.

Thin markets produce this too; it is not proof of a tailored specification.

Last 36 months.

Buyer: at least 3 of 6 procurements with awards had no recorded rival · market: CPV 8532 · UK-wide, n=1,011
50%78%

Direct awards or one recorded bid are common here. Check the route before spending time on a bid.

How many bids did past lots attract?

i

How many bids past lots received.

Each colour is a bid-count range. Only competed lots with a published count are included.

Past bids do not predict this tender.

Last 36 months.

This buyer56 lots with bid counts · all categories
18% had one bid
The market185 lots with bid counts · CPV 8532 · UK-wide
27% had one bid
Buyer / market · select a colour for counts
1 bid18% / 27%
Buyer: 10 of 56 lots with published bid counts. Market: 50 of 185 lots with published bid counts.
2–338% / 44%
Buyer: 21 of 56 lots with published bid counts. Market: 81 of 185 lots with published bid counts.
4–638% / 20%
Buyer: 21 of 56 lots with published bid counts. Market: 37 of 185 lots with published bid counts.
7+7% / 9%
Buyer: 4 of 56 lots with published bid counts. Market: 17 of 185 lots with published bid counts.

How did awards compare with estimates?

i

Where winning prices landed against estimates.

Each colour shows awards below, close to or above the published estimate, one lot at a time.

Past prices are a guide, not a bid price.

Last 36 months.

This buyer42 lots with estimate and award · all categories
31% below estimate
The market138 lots with estimate and award · CPV 8532 · UK-wide
23% below estimate
Buyer / market · select a colour for counts
Below estimate31% / 23%
Buyer: 13 of 42 lots with an estimate and award. Market: 32 of 138 lots with an estimate and award.
Within ±2%64% / 73%
Buyer: 27 of 42 lots with an estimate and award. Market: 101 of 138 lots with an estimate and award.
Above estimate5% / 4%
Buyer: 2 of 42 lots with an estimate and award. Market: 5 of 138 lots with an estimate and award.
2

Assess each lot
i

What past awards tell you about each lot.

See the forecast, this buyer’s earlier suppliers and firms with relevant wins.

No supplier is confirmed as a bidder.

Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list

Lot #1CPV 853248 monthsSME suitablePublished estimate£3.7m
Expected competition
i

How many bids this lot may attract.

The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.

Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.

A forecast, not a list of bidders.

2expected bids44% chance of a single bid
similar past contests in this category: 57
Forecast chances for this lot
1 bid44%
Chance this lot gets 1 bid: 44%. This is a forecast.
2–341%
Chance this lot gets 2–3: 41%. This is a forecast.
4–611%
Chance this lot gets 4–6: 11%. This is a forecast.
7+3%
Chance this lot gets 7+: 3%. This is a forecast.
Check who supplied similar work and whether the route limits bidders.
Commercial price forecast
i

Where the award price may land.

The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.

Based on 15 comparable awards. Each lot reflects its own category; forecasts for different lots of the same notice are not comparative.

A statistical guide from past awards, not a price to bid.

£3.7mLevel with estimate
15 comparable awards
Forecast compared with the buyer’s estimate
Middle 50%£3.6m–£3.7m
Half of likely prices fall between £3,626,572 and £3,660,000.
Estimate£3.7m
The buyer published an estimate of £3,660,000 for this lot.
A 46% chance the award lands exactly on the estimate.

Who has supplied this buyer on similar work?
i

Who has done similar work for this buyer.

Past contracts are matched by buyer, title and type of work.

A past supplier may not bid again.

SupplierThis buyer’s earlier contractLotAward valueWhy listed
POSITIVELY UKWorked for this buyerHIV Peer Support Programme for Wales C072/2025/2026runs to Mar 2028—£300kSimilar wording and category

Who could compete for this lot?
i

Who could compete for this lot?

Firms with relevant past wins. On a framework, we show firms on that agreement.

None is confirmed as a bidder.

SupplierWon in this categoryLive contractsAward vs estimate
Change, Grow, LiveLarge
2 panel places
£315m30 awards in 36m · last 1 month ago4 live · £91m
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

at estimate n=12
KaleidoscopeprojectLarge
£775k1 award in 36m · last 7 months ago1 live · £30m
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

10% above n=2
POSITIVELY UK
£300k1 award in 36m · last 9 months ago1 live · £300k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

at estimate n=1
NYASSME
1 panel places
£786k4 awards in 36m · last 15 months ago3 live · £801k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

at estimate n=3
New PathwaysSME
£9.0m7 awards in 36m · last 8 months agoNone on fileno comparable pairs
About this data
  • Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
  • Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
  • Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
  • Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Open for tender
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
19 May 2026, 14:10 BST
Last source update
20 Oct 2026, 12:14 BST
Award evaluation window
Submission end – 11 Jan 2027
Authority reference
C107/2026/2027
FTS notice number
2026/S 000-098939
Latest notice
Tender notice (UK4)
Classification (CPV)
Health and social work servicesOffice-support servicesOther community, social and personal servicesSocial services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-069bf0 Find a Tender

How to participate & submission route

Official notice Submit via Jaggaer
Submission portal named on this notice: Jaggaer · Who buys & how to bid on Sell2Wales
Supplier login requiredElectronic submission allowedLanguage: EN, CY
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Requests to participate (first stage)
—
Tender submission deadline
23 Nov 2026, 14:00 GMT
Clarification deadline
16 Nov 2026, 14:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en, cy
Detailed submission instructions & authority contactsFrom official release

E-Tender Information:

etenderwales.bravosolution.co.uk ↗

  • The first person from your Organisation to use the Platform will be required to register on behalf of the Organisation.
  • Registration involves accepting a User Agreement, and providing basic information about your Organisation and about the User performing the Registration.
  • The User who performs the Registration becomes the Super User for the Organisation.
  • On registering on the Platform the Super User will select a Username and will receive a password.
  • The Password will be sent by e-mail to the email address that was specified in the User Details section of the Registration page.
  • In order to log-in to the Platform please enter your Username and Password.
  • Note: If you forget your Password then visit the homepage and click “Forgot your password?”
  • Registration should only be performed once for each Organisation.
  • If you think that someone in your Organisation may have already registered on this Platform then you must not register again.
  • Please contact the person who Registered (i.e. the Super User) in order to arrange access to the Platform.
  • Contact the Helpdesk immediately if you are unable to contact the Super User (for example if they have left your Organisation).
  • Note: If your Organisation is already registered on the Platform then you must not make any additional registration. Please contact the Helpdesk to gain access to the Platform.
  • Tenders must be uploaded to the BravoSolution portal by 2pm

How To Find The ITT:

  • Once logged in you must click on ‘ITT’s Open to all Suppliers’
  • The e-tender references for this contract are: project_64483, itt_127901
  • Click on the title to access summary details of the contract. If you are still interested in submitting a tender, click the ‘Express an Interest button’. This will move the ITT from the ‘Open to all Suppliers’ area to the ‘My ITT’s’ on the home page.
  • You will then see the full details of the ITT in the qualification and technical envelopes along with any relevant documents in the ‘Attachments’ area.
  • Should you have any questions on the ITT, please use the ‘Messages’ area to contact the buyer directly – Please do not contact the named person at the top of this notice.
Published estimate £3,660,000 excludes VAT (£4,392,000 including VAT).

Timeline

19 May 2026 → 1 Apr 2027 · 7 dates
  1. Planning notice published161 days ago
    19 May 2026, 14:10 BST
  2. Next notice expected86 days ago
    1 Aug 2026, 23:59 BST
  3. Tender notice published7 days ago
    20 Oct 2026, 12:14 BST
  4. Today
    27 Oct 2026
  5. Clarification questions byin 19 days
    16 Nov 2026, 14:00 GMT
  6. Submission deadlinein 26 days
    23 Nov 2026, 14:00 GMT
  7. Award decision expected byin 76 days
    11 Jan 2027, 23:59 GMT
  8. Contract startsin 155 days
    1 Apr 2027, 00:00 BST

Notice history

7 events · 3 releases on Find a Tender · since 19 May 2026
  1. Pipeline notice published
    19 May 2026, 14:10 BST
    UK1
  2. Pipeline notice published
    22 May 2026, 09:44 BST
    UK1
  3. Tender notice published
    20 Oct 2026, 12:14 BST
    UK4
  4. Published value updated to £3,660,000
    20 Oct 2026, 12:14 BST
    was £2,500,000
  5. Status changed to active
    20 Oct 2026, 12:14 BST
  6. Procurement method changed
    20 Oct 2026, 12:14 BST
  7. Deadline published: 23 Nov 2026, 14:00 GMT
    20 Oct 2026, 12:14 BST
Published amendments (1)

Description Amended to note this requirement is indictive only and is being provided for market transparency, policy decisions on requirements and funding have not been confirmed

Commercial outcome & contract awards

Nothing awarded yet
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

Llywodraeth Cymru / Welsh Government

Contracting authorityPublic authority - central governmentWelsh devolved regulations apply GB-PPON: PQYQ-3841-BHTP Gwasanaethau Caffael Corfforaethol / Corporate Procurement Services, Cardiff, Wales, CF10 3NQContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender