West Midlands Trains, Greater Anglia, and East Midlands Rail Shared Services - Customer Experience and Delay Repay

Official notice

Authority: ABELLIO TRANSPORT HOLDINGS LIMITED

Services

Sectors: Business Services & Consultancy (79) Delivery: UK

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected 16 Jul 2021from the planned procurement notice

What is being bought

Published requirement description

Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Companies (TOC's); West Midlands Trains (WMT), Greater Anglia (GA) and East Midlands Rail (EMR) for Customer Experience and Delay Repay Shared Services. The Customer Experience service includes but not limited to, back-office processing, telephony, business fulfilment and reporting.

CPV: Customer services

The lotProcurement structure

single lot · no lot value published

Lot #1Planned

Delivery: UK

Procedure terms & legal framework

From the official record

Legal basis: CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 18 Jun 2021, 17:13 BST
Last source update: 18 Jun 2021, 17:13 BST
FTS notice number: 2021/S 000-013943
Classification (CPV): Customer services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-02bdea Find a Tender

How it was run

Official notice

Submission deadline: —
Accepted languages: en

Timeline

18 Jun 2021 → 16 Jul 2021 · 2 dates

Notice published
18 Jun 2021, 17:13 BST
Tender notice expected
16 Jul 2021, 00:00 BST

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

ABELLIO TRANSPORT HOLDINGS LIMITED

Contracting authorityRailway services 2nd Floor, St Andrews House, St Andrews Street, London, UK, EC4A 3AGContact name, email, phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.