Contracts Finder notice
CJ720 Clearing Contact Centre - RM6116 Network Services 3
Authority: Leeds Beckett University
CPV: Communication software development services (72212510)
Published contract value£342,000Exc. VAT
Contract ends 15 Apr 2027
Awarded to Vodafone Limited
Contract starts 16 Apr 2024
What is being bought
Published requirement descriptionTo procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c
Published procurement details
- Procedure
- Restricted procedure
- Buyer reference
- BIP848442281
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- No
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- Yorkshire and the Humber, United Kingdom
Key dates
Published dates- Award decision15 Apr 2024
- Contract starts16 Apr 2024
- Notice published18 Apr 2024
- Contract ends15 Apr 2027
Contracting authority & participating public bodies
- Leeds Beckett UniversityContracting authority
Suppliers named on the notice
- Vodafone LimitedSupplier
- Business size
- Large
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d-2024-04-18T14:25:04+01:00
- Published
- 18 Apr 2024
- Latest update
- 18 Apr 2024
- Procedure reference
- ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d
- Contract reference
- ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d-1