Contracts Finder notice
Contact Centre Omnichannel Solution
Authority: London Borough of Waltham Forest
CPV: Office-support services (79500000)
Published contract value£600,000Exc. VAT
Contract ends 7 Jul 2027
Awarded to 8x8 UK Ltd
Contract starts 8 Jul 2024
What is being bought
Published requirement descriptionTransitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.\r
Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)
Published procurement details
- Procedure
- Direct award
- Buyer reference
- LBOWF001-DN723555-40316082
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Direct
- Additional classifications 1: Reference
- 79510000
- Additional classifications 1: Scheme
- CPV
- Additional classifications 1: Description
- Telephone-answering services
- Additional classifications 2: Reference
- 79512000
- Additional classifications 2: Scheme
- CPV
- Additional classifications 2: Description
- Call centre
- Item 1: Delivery locations as published
- England, United Kingdom
Key dates
Published dates- Award decision28 Jun 2024
- Contract starts8 Jul 2024
- Notice published25 Jul 2024
- Contract ends7 Jul 2027
Contracting authority & participating public bodies
- London Borough of Waltham ForestContracting authority
Suppliers named on the notice
- 8x8 UK LtdSupplier
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-1dbfeec7-8976-422c-8bd8-757fc8073ba2-2024-07-25T14:33:05+01:00
- Published
- 25 Jul 2024
- Latest update
- 25 Jul 2024
- Procedure reference
- ocds-b5fd17-1dbfeec7-8976-422c-8bd8-757fc8073ba2
- Contract reference
- ocds-b5fd17-1dbfeec7-8976-422c-8bd8-757fc8073ba2-1