TenderlineUK
Procurement Intelligence
Search
Contracts FinderAwarded contract
Published 28 Apr 2025

Contracts Finder notice

Contact Centre Solution

Official notice

Authority: Isle of Wight Council

Other -
CPV: Software package and information systems (48000000)
Published contract value£307,811Exc. VAT
Contract ends 29 Sept 2028
Awarded to Cinos Limited
Contract starts 19 May 2025

What is being bought

Published requirement description

Cloud based omni channel Contact Centre solution which will integrate in Microsoft Team for the main corporate telephony system. This is the identified solution to replace the current Avaya telephony system. This will also include professional services, licenses and ongoing support and maintenance. \r

Published procurement details

Procedure
Other -
Buyer reference
IOW001-DN752243-13084069
Category
Goods
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Published tender value
£196,526.47
Tender deadline
Additional classifications 1: Reference
72000000
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
IT services: consulting, software development, Internet and support
Item 1: Delivery locations as published
South East, United Kingdom
Description

PLEASE NOTE: The value listed as £307,810.79 is an approx whole life cost (3+1+1) should the extension be utilised, and depending on CPI level. The initial 3 year term cost is £196,526.47.

Key dates

Published dates
  1. Award decision
    28 Apr 2025
  2. Notice published
    28 Apr 2025
  3. Contract starts
    19 May 2025
  4. Contract ends
    29 Sept 2028

Contracting authority & participating public bodies

Suppliers named on the notice

  • Cinos LimitedSupplier Unit 4.9, Hitech, Frimley 4 Business Park, Frimley, Camberley, GU16 7SG
    Voluntary, community or social enterprise
    No
    Business size
    SME

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-a39c2351-30f6-4469-b05b-11c23768ce75-2025-04-28T13:37:32+01:00
Published
28 Apr 2025
Latest update
28 Apr 2025
Procedure reference
ocds-b5fd17-a39c2351-30f6-4469-b05b-11c23768ce75
Contract reference
ocds-b5fd17-a39c2351-30f6-4469-b05b-11c23768ce75-2