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Published 9 Jul 2025

Contracts Finder notice

contract_15741 - Contact Centre for DBS

Official notice

Authority: Home Office

Call-off from a framework agreement
CPV: Call centre (79512000)
Published contract value£28,000,000Exc. VAT
Contract ends 1 Oct 2028
Awarded to HGS UK
Contract starts 2 Oct 2023

What is being bought

Published requirement description

Contact Centre for DBS

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
tender_337755/1498340
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
No
Suitable for voluntary, community and social enterprises
No
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
L3 1QY; British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom

Key dates

Published dates
  1. Award decision
    2 Oct 2023
  2. Contract starts
    2 Oct 2023
  3. Notice published
    9 Jul 2025
  4. Contract ends
    1 Oct 2028

Contracting authority & participating public bodies

  • Home OfficeContracting authority 2 Marsham Street, London, L3 1QY, EnglandContact name, email, phone

Suppliers named on the notice

  • HGS UKSupplier 11th Floor West, Vantage London, Great West Road, TW8 9AG
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9-2025-07-09T17:21:58+01:00
Published
9 Jul 2025
Latest update
9 Jul 2025
Procedure reference
ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9
Contract reference
ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9-1