CST240 Contact Centre Telephony & Multi-Channel Solution & Associated Services - call-off from RM6285 GCA framework

Official notice

Authority: Derbyshire County Council

Direct award

CPV: Software package and information systems (48000000)

Published contract value£373,672Exc. VAT

Contract ends 9 Jul 2027

Awarded to Netcall Technology Limited

Contract starts 10 Jul 2026

What is being bought

Published requirement description

Direct award call-off contract from GCA RM6285 Back Office Software 2 framework for the provision of Contact Centre Telephony & Multi-Channel Solution & Associated Services.

Published procurement details

Framework cited in notice: Back Office Software 2 · RM6285
Procedure: Direct award
Buyer reference: DERBSCC001-DN825656-04228615
Category: Services
Tender status: Complete
Award status: Active
Suitable for SMEs: Yes
Suitable for voluntary, community and social enterprises: No
Tender deadline: 6 Jul 2026, 23:59 BST
Procurement method: Direct
Additional classifications 1: Reference: 72000000
Additional classifications 1: Scheme: CPV
Additional classifications 1: Description: IT services: consulting, software development, Internet and support
Item 1: Delivery locations as published: East Midlands, United Kingdom

Key dates

Published dates

Award decision
9 Jul 2026
Contract starts
10 Jul 2026
Notice published
11 Aug 2026
Contract ends
9 Jul 2027

Contracting authority & participating public bodies

Derbyshire County CouncilContracting authority County Hall, Matlock, DE4 3AG, EnglandContact name, email
URL
http://www.derbyshire.gov.uk/

Suppliers named on the notice

Netcall Technology LimitedSupplier MK41 7PH
Voluntary, community or social enterprise
No
Business size
SME

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Awarded contract notice on Contracts Finder awardAward noticeen11 Aug 2026, 12:28 BST

Source record

Source: Contracts Finder
Notice language: en
Release reference: ocds-b5fd17-79dcf73e-9657-47e0-a173-af5a1d346f56-2026-08-11T12:28:01+01:00
Published: 11 Aug 2026
Latest update: 11 Aug 2026
Procedure reference: ocds-b5fd17-79dcf73e-9657-47e0-a173-af5a1d346f56
Contract reference: ocds-b5fd17-79dcf73e-9657-47e0-a173-af5a1d346f56-1