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Contracts FinderAwarded contract
Published 19 Aug 2025

Contracts Finder notice

Customer review service

Official notice

Authority: National Savings & Investments

Single tender action (below threshold)
CPV: Customer Relation Management software package (48445000)
Published contract value£180,000Exc. VAT
Contract ends 30 Jun 2027
Awarded to Trustpilot
Contract starts 1 Jul 2025

What is being bought

Published requirement description

Service to capture customer review data

Published procurement details

Procedure
Single tender action (below threshold)
Buyer reference
25-S-06
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Tender deadline
Procurement method
Direct
Item 1: Delivery locations as published
United Kingdom

Key dates

Published dates
  1. Award decision
    5 Jun 2025
  2. Contract starts
    1 Jul 2025
  3. Notice published
    19 Aug 2025
  4. Contract ends
    30 Jun 2027

Contracting authority & participating public bodies

  • National Savings & InvestmentsContracting authority Riverside House, LONDON, SE1 9HA, EnglandContact name, email, phone
    Identifier
    sid4gov.cabinetoffice.gov.uk/vNU233s4 · GB-SRS

Suppliers named on the notice

  • TrustpilotSupplier 5th Floor, The Minster Building, 21 Mincing Lane London EC3R 7AG
    Identifier
    13184807 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-0864dd7c-24bf-4eb9-b567-ec85cb27e9d3-2025-08-19T14:38:03+01:00
Published
19 Aug 2025
Latest update
19 Aug 2025
Procedure reference
ocds-b5fd17-0864dd7c-24bf-4eb9-b567-ec85cb27e9d3
Contract reference
ocds-b5fd17-0864dd7c-24bf-4eb9-b567-ec85cb27e9d3-1