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Published 3 Jul 2026

Contracts Finder notice

Customer Services AI software

Official notice

Authority: Ipswich Borough Council

Call-off from a dynamic purchasing system
CPV: Software package and information systems (48000000)
Published contract value£540,762Exc. VAT
Contract ends 30 Sept 2028
Awarded to ICS AI Ltd
Contract starts 1 Oct 2025

What is being bought

Published requirement description

SMART customer services assistant for councils

Published procurement details

Procedure
Call-off from a dynamic purchasing system
Buyer reference
RM1557_B
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Min Value
£450,635.00
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
East of England, United Kingdom

Key dates

Published dates
  1. Award decision
    1 Sept 2025
  2. Contract starts
    1 Oct 2025
  3. Notice published
    3 Jul 2026
  4. Contract ends
    30 Sept 2028

Contracting authority & participating public bodies

  • Ipswich Borough CouncilContracting authority Grafton House 15-17, Russell Road, IPSWICH, IP12DE, EnglandContact email, phone
    Identifier
    IPS · GB-LAE

Suppliers named on the notice

  • ICS AI LtdSupplier Grove House Lutyens Close Chineham Court Basingstoke Hampshire RG24 8AG
    Identifier
    11346801 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77-2026-07-03T11:10:34+01:00
Published
3 Jul 2026
Latest update
3 Jul 2026
Procedure reference
ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77
Contract reference
ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77-1