Format of the Future (2030)

Post Office is undertaking a programme to modernise and refresh approximately 9,500 branches by 2030. To support future investment decisions, the business identified a requirement for specialist strategic design consultancy services to define the long-term role and purpose of the Post Office network and develop future branch concepts.

The requirement includes development of:

• Future network strategy
• Customer propositions and journeys
• Branch format concepts
• Future service opportunities
• Design intent documentation
• Future success measurement framework

The output will provide a strategic blueprint against which future branch, customer experience, technology and operational change programmes can align.

Additional information: Values included in this notice are excluding VAT.

This award was carried out as a Competitive Call Off from Post Office's own Framework - Branch Assessment and Design & Shop-fit and Signage Framework which commenced 1st July 2024.