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Contracts FinderCall-off contract
Published 12 Dec 2025

Contracts Finder notice

Freshservice Subscription

Official notice

Authority: Ipswich Borough Council

Call-off from a framework agreement
CPV: Information systems and servers (48800000)
Published contract value£36,020Exc. VAT
Contract ends 11 Aug 2028
Awarded to Freshworks Inc
Contract starts 11 Aug 2025

What is being bought

Published requirement description

Service Desk platform for users to raise and monitor request forms.

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
RM1557Z
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
No
Suitable for voluntary, community and social enterprises
No
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
East of England, United Kingdom

Key dates

Published dates
  1. Award decision
    3 Aug 2025
  2. Contract starts
    11 Aug 2025
  3. Notice published
    12 Dec 2025
  4. Contract ends
    11 Aug 2028

Contracting authority & participating public bodies

  • Ipswich Borough CouncilContracting authority Grafton House 15-17, Russell Road, IPSWICH, IP12DE, EnglandContact email
    Identifier
    IPS · GB-LAE

Suppliers named on the notice

  • Freshworks IncSupplier 2950 S. Delaware Street Suite 201 San Mateo CA 94403
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-8c11a505-7ccb-4617-887e-d4c3d00b6ac8-2025-12-12T11:28:51Z
Published
12 Dec 2025
Latest update
12 Dec 2025
Procedure reference
ocds-b5fd17-8c11a505-7ccb-4617-887e-d4c3d00b6ac8
Contract reference
ocds-b5fd17-8c11a505-7ccb-4617-887e-d4c3d00b6ac8-1